IT ASSOCIATE

Formulated Solutions; Largo, Northern (FL, KY); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Formulated Solutions is seeking an IT Inventory Technician to deploy and troubleshoot hardware, manage IT assets, and support staff in Largo, FL. This role covers ordering, cataloging, and refurbishing IT inventory while ensuring policy compliance.

The ideal candidate will have 2+ years in IT, strong organizational skills, and a willingness to learn new tools in a fast-paced manufacturing setting.

Qualifications

• 2+ years of IT or related technical experience.
• Strong inventory management and organizational skills.
• Ability to work in a 24/7 manufacturing environment.
• Willingness to learn and grow within the company.

Responsibilities

• Order, receive and catalog parts and equipment.
• Maintain spare IT inventory and asset management.
• Assist users with IT issues such as password resets and printer cartridges.
• Install/replace IT equipment (laptops, desktops, switches, VOIP phones, UPS, Raspberry Pis).
• Configure and deploy mobile devices per policy.
• Escalate user issues to IT tech support / managers as needed.
• First contact IT support for walk-ins and teams messages; primary ticket queue ownership.
• Work 5x8-hour days in a 24/7 manufacturing environment (Mon–Fri; weekends/holidays may be required).

Skills

Inventory management

Server hardware

Network switches

Mobile devices

Troubleshooting

Cable management

Education

High school diploma or GED

Tools

Raspberry Pi

Job description

Regular Full-Time Non-Exempt Largo, FL, US

PRIMARY PURPOSE:

Responsible for deploying, troubleshooting, and managing hardware and software systems according to company policies. Provide tier 1 helpdesk support for all employees. Purchase, organize, and obsolete IT Inventory assets.

AN IDEAL CANDIDATE WILL:

• Possess a good understanding of servers and desktop hardware, network switches, and mobile devices.
• Have 2+ years of experience working in IT or related technical fields.
• Have experience with cable-management, rack mounting, and splicing patch cables.
• Be meticulous in cataloging, organizing, and managing IT inventory.
• Love technology and be self-motivated to continuously learn and implement new tools and systems.

MAJOR DUTIES AND RESPONSIBILITIES:

• Order, receive and catalog parts and equipment.
• Full ownership of maintaining spare IT inventory and asset management.
• Assist users with IT issues like resetting password, printer cartridge replacement, monitor issues, etc.
• Install and/or replace IT equipment like laptops, desktops, switches, VOIP phones, UPS, Raspberry Pis.
• Configure and deploy mobile phones, tablets as per company policy.
• Escalate user issues to IT tech support / managers as needed.
• First contact IT support for walk-ins, Teams messages, and primary ownership of ticket queue.
• This position is in a 24/7 manufacturing environment and will maintain5 x8-hour workdays. The regularly scheduled days will be Monday - Friday, with weekends, after hours and possible holidays required for project completion.

QUALIFICATIONS:

• Required
  • Outstanding skills in organizing and managing inventorystorage.
  • Excellent analytical and problem-solving ability.
  • High level of integrity and ability to handle confidential information.
  • High-school degree or GEDequivalent.
  • Good customer service skills to work with users at all levels of technical aptitude.
  • Ability to self-start and work independently on time-sensitive projects with little direct supervision.
  • Willingness to learn and grow within the company.

Preferred Additional

• Excellent written and verbal communication and presentation skills.
• IT Courses or Certifications (Microsoft, Cisco etc.)