IT Assistant

Superior Tank Co., Inc.; Rosenberg (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health benefits and PTO

Voluntary benefits

Company-paid life insurance and long‑t

Employee Assistance Program (EAP)

401(k) with company match

Job summary

Superior Tank Co., Inc. in Rosenberg, Texas, is seeking an IT Assistant to support computers, software, printers, mobile devices, and collaboration tools used across the company.

You will resolve incidents, set up equipment, assist with virtual meetings, and help maintain inventory while collaborating with the IT team on more complex issues. The role offers health benefits, PTO, voluntary benefits, life insurance, EAP, and a 401(k) with company match.

Qualifications

• Two or more years of IT support or service desk experience.
• Working knowledge of Windows 11 and Microsoft 365 in workgroup and domain environments.
• Patient, practical approach to troubleshooting and helping employees.
• Clear communication, attention to detail, and the ability to manage changing priorities.
• High school diploma or GED; an associate degree or IT certifications are a plus.
• ASsemble, configure, and repair Windows-based computer workstations.
• Provide technical support to employees by telephone and in person, assisting with hardware, software, and general technology needs.
• Replace toner cartridges and maintain accurate inventory records for office and shop equipment.
• Coordinate the technical setup of virtual meetings and training sessions.
• Decommission and disassemble retired computer systems.
• Diagnose and resolve technical issues affecting shop-floor thin-client workstations.
• Install, configure, and troubleshoot network-connected and USB printers.
• Troubleshoot and resolve technical issues with mobile devices.
• Install and configure computer hardware and software to support business operations.
• Escalate technical issues and service requests to the IT Coordinator and Network Administrator.

Responsibilities

• Help employees resolve technology issues in person, by phone, and through the IT ticketing system.
• Set up, configure, troubleshoot, and repair Windows computers, thin clients, printers, and mobile devices.
• Support software, applications, and shop-floor workstations.
• Set up technology for virtual meetings and training sessions.
• Track equipment and toner inventory and retire outdated computers.
• Work with the IT Coordinator and Network Administrator to resolve more complex issues.

Skills

IT support

Windows 11

Microsoft 365

Troubleshooting

Communication

Prioritization

Education

High school diploma or GED

Associate degree

IT certifications (CompTIA A+, Network+, MC Fundamentals)

Job description

Description

IT Assistant

Location: Rosenberg, Texas
Pay: $21.00–$25.00 per hour

Do you enjoy solving technical problems and helping people get back to work? Join Superior Tank Company’s team in Rosenberg, Texas, as an IT Assistant. You’ll support the computers, software, printers, mobile devices, and collaboration tools our employees use every day.

What We Offer

• Health benefits and paid time off (PTO)
• Voluntary benefits
• Company-paid life insurance and long-term disability coverage
• Employee Assistance Program (EAP)
• 401(k) with company match

What You’ll Do

• Help employees resolve technology issues in person, by phone, and through our IT ticketing system.
• Set up, configure, troubleshoot, and repair Windows computers, thin clients, printers, and mobile devices.
• Support software, applications, and shop-floor workstations.
• Set up technology for virtual meetings and training sessions.
• Track equipment and toner inventory and retire outdated computers.
• Work with the IT Coordinator and Network Administrator to resolve more complex issues.

Requirements

What You’ll Bring

• At least two years of IT support or service desk experience.
• Working knowledge of Windows 11 and Microsoft 365 in workgroup and domain environments.
• A patient, practical approach to troubleshooting and helping employees.
• Clear communication, attention to detail, and the ability to manage changing priorities.
• A high school diploma or GED. An associate degree or IT certifications, such as CompTIA A+, Network+, or Microsoft Certified Fundamentals, are a plus.
• Assemble, configure, and repair Windows-based computer workstations.
• Provide technical support to employees by telephone and in person, assisting withhardware, software, and general technology needs.
• Replace toner cartridges and maintain accurate inventory records for office andshop equipment.
• Coordinate the technical setup of virtual meetings and training sessions.
• Decommission and disassemble retired computer systems.
• Diagnose and resolve technical issues affecting shop-floor thin-client workstations.
• Install, configure, and troubleshoot network-connected and USB printers.
• Troubleshoot and resolve technical issues with mobile devices.
• Install and configure computer hardware and software to support business operations.
• Escalatetechnical issues and service requests to the IT Coordinator and Network Administrator, as appropriate.