IT Technician

Talentify; Midland (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Talentify is seeking an on-site IT Support Technician based in Midland, TX, with periodic travel to remote locations for troubleshooting and equipment repair. You will handle on-site troubleshooting, deployments, and user support across PCs, laptops, tablets, and networking components.

The role requires an Associate degree in IT or equivalent experience, strong Windows OS skills, and solid TCP/IP/DHCP/DNS knowledge. Travel and flexible hours are expected as part of this position.

Qualifications

• Associate degree in IT or related field or equivalent work experience.
• Ability to troubleshoot issues and come to a resolution.
• Working knowledge of TCP/IP, DHCP and DNS.
• Proficient with Windows operating system.

Responsibilities

• Provide troubleshooting, problem solving and on-site technical support for all levels of users
• Provide technical support for hardware/software computer deployments and related issues
• Analyze, test, implement and support roll-outs of new client equipment (PCs, laptops, tablets)
• Analyze, troubleshoot, and support client infrastructure (PC hardware, software installs, networking)
• Provide client level support for all IT deployments and projects
• Perform other duties as assigned by management
• Develop solutions for simple to complex user issues (hardware and/or software)
• Create technical process and procedure documentation and end-user documentation
• Evaluate new client technologies, including testing of new models of end point devices
• Performs other duties as assigned

Skills

Troubleshooting

Windows OS

TCP/IP

DHCP/DNS

IT Support

Education

Associate degree in IT or related field

Job description

This position is based at our corporate headquarters in Midland, TX but will periodically require travel to remote locations for troubleshooting or equipment repair.

Primary responsibilities can include but are not limited to:

• Provide troubleshooting, problem solving and on-site technical support for all levels of users
• Provide technical support for all hardware/software computer deployments and related issues
• Analyze, test, implement and support the roll-outs of new client equipment such as PCs, laptops, and tablets
• Analyze, troubleshoot, and support all aspects of the client infrastructure, including PC hardware, software installs, and networking
• Provide client level support for all IT deployments and projects
• Perform other duties as assigned by management
• Develop solutions for simple to complex user issues (hardware and/or software).
• Create technical process and procedure documentation, as well as end-user documentation.
• Evaluate new client technologies, including testing of new models of end point devices as they are added to the environment
• Performs other duties as assigned.

Qualifications

• Associates degree in IT or a related field, or equivalent work experience
• Ability to troubleshoot issues and come to a resolution
• Working knowledge of TCP/IP, DHCP and DNS
• Must be proficient with Windows operating system
• Ability to research computer related issues to resolve hardware and software problems

Working Hours and Flexibility

• May be required to work more than 40 hours during the workweek.
• Flexibility in assigned working hours and ability to travel.