IT Asset & Systems Specialist

Focus on the Family; Colorado Springs (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

Focus on the Family is seeking an IT Asset & Systems Specialist to manage the full lifecycle of hardware assets across Windows and Apple devices, handle software license management and procurement, and deliver end-user training for SaaS applications.

You will maintain asset inventory, coordinate provisioning and imaging, manage MDM enrollment, and design basic integrations with low-code tools, while providing AD and Exchange support and cellular service oversight.

Qualifications

• 2+ years of IT support, systems, or asset management
• Experience managing Windows and Apple devices in an organizational setting
• Familiarity with Mobile Device Management (MDM) platforms such as Jamf, Intune, or equivalent
• Experience with software license tracking and SaaS application administration
• Basic working knowledge of Microsoft Active Directory and Exchange/Microsoft 365
• Experience creating training materials (guides, quick reference cards) and delivering end-user training

Responsibilities

• Maintain inventory of Windows and Apple computers, tablets, and mobile devices
• Manage software licenses, renewals, and procurement across desktops and SaaS
• Provide end-user training for SaaS applications and create training materials
• Assist with basic application integrations using low-code/no-code tools
• Support Active Directory and Exchange tasks; manage mailbox provisioning and permissions
• Manage cellular device programs and carrier relationships

Skills

IT support

Asset management

MS Windows

macOS/iOS

SaaS administration

MDM

End-user training

Active Directory

Office 365

Education

Associate's or Bachelor's degree in IT/CS

Tools

Jamf

Intune

TOPdesk

ServiceNow

Jira Service Management

Job description

The IT Asset & Systems Specialist position exists to manage the full lifecycle of hardware assets across Windows & Apple platforms, including desktop computers, laptops, and mobile devices. This role oversees software license management and procurement, provides end-user training on SaaS applications, and creates basic application integrations to improve organizational efficiency. The ideal candidate possesses a strong attention to detail, a customer-service mindset, and a foundational understanding of Microsoft Active Directory and Exchange environments.

Essential Duties/Responsibilities:

Asset Management:

• Maintains a complete and accurate inventory of all Windows and Apple computers, laptops, tablets, and mobile devices across the organization
• Tracks hardware lifecycle from procurement through decommission, including device assignments, transfers, and disposals
• Manages mobile
• Coordinates device provisioning, imaging, and configuration for new employees and replacements
• Ensures all mobile devices (iOS and Android) are enrolled and managed within the organization's Mobile Device Management (MDM) platform
• Conducts periodic physical audits to reconcile asset inventory records
• Software License Management & Purchasing:
• Manages and maintains records for all software licenses across desktop applications and department-level or smaller SaaS platforms
• Monitors license utilization to ensure compliance and identify opportunities for cost optimization
• Coordinates software procurement, renewals, and vendor relationships in collaboration with finance and department stakeholders
• Evaluates and recommends new software solutions based on departmental needs and organizational standards
• Maintains software license documentation including agreements, renewal dates, and user assignments

Software Training:

• Develops and delivers end-user training for SaaS applications used across departments, ensuring staff can effectively use the tools available to them
• Creates training materials including guides, quick reference cards, and short instructional videos as needed
• Provides one-on-one and group training sessions for new application rollouts or significant updates
• Serves as a resource for ongoing questions and adoption support following application deployments

Application Integration:

• Designs and implements basic integrations between business applications using low-code/no-code tools such as Zapier, Power Automate, or similar platforms
• Works with department stakeholders to identify workflow inefficiencies that can be addressed through application connectivity
• Documents integration configurations and maintains records for troubleshooting and future modification
• Escalates complex integration requirements to senior IT staff or external vendors as appropriate

Active Directory & Exchange Support:

• Performs basic Active Directory tasks including user account management, group membership, and organizational unit administration
• Manages Exchange mailbox provisioning, distribution lists, shared mailboxes, and calendar permissions
• Escalates complex directory or messaging issues to senior systems administrators as needed

Cellular Device & Carrier Management:

• Serves as the primary point of contact with cellular carriers for all organizational mobile phone and tablet accounts
• Evaluates, modifies, and manages cellular service plans to ensure cost-effectiveness and alignment with organizational needs
• Adds, configures, and removes international travel plans for employees traveling on behalf of the organization
• Processes service cancellations for departing employees or decommissioned devices in a timely manner
• Coordinates the transfer of service and phone numbers from one device to another during upgrades, replacements, or employee transitions
• Tracks device upgrade eligibility and renewal dates by department, proactively notifying stakeholders when devices are due for renewal
• Manages the release of organizational phone numbers for personal use when appropriate, following established offboarding procedures
• Maintains accurate records of all cellular accounts, assigned devices, plan types, and contract terms
• Liaises with carrier account representatives and works closely with the Finance team to resolve billing discrepancies, service issues, and account disputes
• Ensures cellular device inventory records remain synchronized with the broader asset management system.

Other Duties/Responsibilities:

• Performs other duties as assigned

Managerial Breadth/Scope of Job:

• None

Working Environment/Physical Requirements:

• This position operates in a professional office environment. The role may require occasional lifting of computer equipment up to 30 pounds. Some travel between organizational locations may be required for asset audits, device deployments, or training sessions. The position may require occasional after-hours availability for critical system maintenance or deployments.

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, "Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us..."

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, "Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age."

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family's staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Customer-service oriented mindset with a proactive approach to problem solving

Knowledge/Experience:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• 2+ years of experience in IT support, systems, or asset management role
• Demonstrated experience managing Windows and Apple (macOS/iOS) devices in an organizational setting
• Familiarity with Mobile Device Management (MDM) platforms such as Jamf, Intune, or equivalent
• Experience with software license tracking and SaaS application administration
• Basic working knowledge of Microsoft Active Directory and Exchange/Microsoft 365
• Basic understanding of Exchange mail flow basics - understanding connectors and mail routing at a foundational level
• Experience with the creation of training materials - user guides, quick reference cards, and job aids
• Understanding software license lifecycle management - acquisition, assignment, renewal, and retirement
• Experience with SaaS application administration and user provisioning/deprovisioning
• Familiarity with IT asset management (ITAM) software or ITSM platforms such as TOPdesk, ServiceNow, or Jira Service Management
• Experience delivering end-user technology training in a classroom or one-on-one setting
• Preferred experience with low-code integration platforms such as Zapier, Microsoft Power Automate,