IT Asset Management Engineer

KellyMitchell Group; Orlando (FL); Hybrid; USD 77,000 - 110,000; Part time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell seeks an IT Asset Management Engineer for a 7-month contract in a hybrid role with four onsite days weekly in Orlando, FL. This W-2 position focuses on ServiceNow IT Asset Management across CMDB, SAM, and HAM, with data quality and CI relationships at the core.

The candidate will configure MID Servers, IRE rules, and Service Graph Connectors, ensuring accurate asset data and scalable CMDB operations in a large enterprise.

Qualifications

• 3+ years in ServiceNow CMDB administration or related IT ops role in a large enterprise.
• Hands-on experience with CMDB administration, CI classes, relationships, CMDB Health, and data quality remediation.
• Strong knowledge of CSDM 5.0, including CI class hierarchy and Service Instance modeling.
• Experience configuring and tuning IRE rules, data source prioritization, and reconciliation.

Responsibilities

• Engineer, configure, and maintain the ServiceNow IT Asset Management platform across CMDB, Software Asset Management, and Hardware Asset Management.
• Manage Service Graph Connectors, integrations, and CMDB data feeds, including troubleshooting integration failures and data quality issues.
• Design, configure, and maintain MID Server architecture supporting ServiceNow Discovery and integration workloads.
• Configure and tune Identification, Reconciliation, and Enrichment (IRE) rules to maintain accurate, authoritative CMDB data.
• Monitor CMDB Health, investigate data quality issues, and drive remediation across CI records, relationships, and discovery sources.
• Configure and maintain ServiceNow SAM Enterprise and HAM Pro functionality, including software models, hardware models, normalization, lifecycle workflows, and asset-to-CI relationships.
• Build ServiceNow automations and platform configurations using Flow Designer, business rules, script includes, scheduled jobs, and transform maps.

Skills

ServiceNow CMDB administration

IT Operations Management

CSDM 5.0

IRE rules configuration

Service Graph Connectors

MID Server architecture

ITAM HAM Pro

Education

ServiceNow Certification (CIS-ITOM/CIS-ITAM)

Tools

ServiceNow

Job description

Job Summary

Our client, a leading entertainment provider, is seeking an IT Asset Management Engineer to join their team! This position is a 7-month contract, hybrid with 4 days per week onsite. Acceptable office locations include Glendale or Burbank, California; Seattle, Washington; New York, New York; or Orlando, Florida. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Engineer, configure, and maintain the ServiceNow IT Asset Management platform across CMDB, Software Asset Management, and Hardware Asset Management
• Manage Service Graph Connectors, integrations, and CMDB data feeds, including troubleshooting integration failures and data quality issues
• Design, configure, and maintain MID Server architecture supporting ServiceNow Discovery and integration workloads
• Configure and tune Identification, Reconciliation, and Enrichment (IRE) rules to maintain accurate, authoritative, and deduplicated CMDB data
• Monitor CMDB Health, investigate data quality issues, and drive remediation across CI records, relationships, and discovery sources
• Configure and maintain ServiceNow SAM Enterprise and HAM Pro functionality, including software models, hardware models, normalization, lifecycle workflows, and asset-to-CI relationships
• Build ServiceNow automations and platform configurations using Flow Designer, business rules, script includes, scheduled jobs, and transform maps

Required Skills/Experience (Must-Haves)

• 3+ years of experience in ServiceNow CMDB administration, IT Operations Management, Configuration Management, or a related IT operations role within a large enterprise
• Hands-on experience with ServiceNow CMDB administration, including CI classes, relationships, CMDB Health, and data quality remediation
• Strong working knowledge of CSDM 5.0, including CI class hierarchy, Service Instance modeling, and relationship types
• Hands-on experience configuring and tuning ServiceNow IRE rules, including identification, reconciliation, attribute precedence, and data source prioritization
• Experience installing, configuring, scheduling, and troubleshooting Service Graph Connectors and ServiceNow integrations
• Working knowledge of MID Server architecture, including deployment, configuration, connectivity troubleshooting, and workload distribution
• Hands-on experience with ServiceNow SAM Enterprise or HAM Pro
• At least one ServiceNow certification is required

Preferred Skills/Experience (Nice-to-Haves)

• ITIL Foundation or advanced ITIL certification
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist for IT Operations Management (CIS-ITOM)
• ServiceNow Certified Implementation Specialist for ITAM (CIS-ITAM) or CIS-Discovery IAITAM certifications such as CHAMP or CITAM
• Experience with cloud discovery across AWS, Azure, or GCP
• Familiarity with ServiceNow Service Mapping and Application Service modeling in CSDM
• Experience with ServiceNow CMDB Data Manager, including data certification, CI lifecycle management, and duplicate resolution

Key Competencies & Behaviors

• Strategic Thinking and Problem Solving
• Cross-Functional Collaboration and Relationship Building
• Effective Communication
• Data-Driven Results Orientation
• Change Leadership and Innovation

Work Environment

Location: Glendale or Burbank, CA; Seattle, WA; New York, NY; or Orlando, FL

Hybrid, onsite 4 days a week

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $56.00 and $80.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.