ServiceNow Developer

Robotic Technologies Automation; Reston (VA); On-site; USD 95,000 - 130,000; Full time

Job summary

Robotic Technologies Automation in Reston, VA seeks a ServiceNow Developer to design, configure, and deliver ITAM, HAM, and SAM solutions across environments. You will partner with product owners, procurement, security, and IT operations to automate lifecycles, improve data accuracy, and reduce software/hardware risk and cost.

The ideal candidate has 3+ years on ServiceNow, HAM Pro and SAM Pro experience, strong ITSM/ITAM background, and excellent communication with technical and non-technical

Qualifications

• 3+ years of experience building on the ServiceNow platform.
• Hands-on HAM Pro experience (stockrooms, workflows, lifecycle states, asset audits).
• Experience with licensing models (per device/user, SaaS, Oracle, Microsoft).
• Familiarity with asset financials, depreciation, contracts, vendors, and procurement flows.
• Strong troubleshooting, performance tuning, and root-cause analysis.

Responsibilities

• Design, configure, and develop on the ServiceNow platform for ITAM, HAM, and SAM.
• Implement data models, discovery, normalization, and lifecycle workflows.
• Build and maintain integrations to CMDB, SCCM/Intune, Jamf, Azure AD, HR, procurement, and finance.
• Configure HAM Pro with stockrooms, models, asset states, and full lifecycle processes.
• Configure SAM Pro with software models, normalization, publisher packs, contracts, and compliance positions.
• Develop client/server scripts, UI policies/actions, Flow Designer flows, and scheduled jobs.
• Tune discovery and SAM normalization/publisher packs; refine reconciliation rules.
• Configure CMDB relationships, class models, and data quality controls.

Skills

ServiceNow

HAM Pro

SAM Pro

ITSM

APIs/Integrations

Communication

Tools

CMDB

SCCM/Intune

Jamf

Azure AD

HR systems

Procurement systems

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization:US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Role Overview:

We are seeking ServiceNow Developer to design, configure, and deliver solutions across the IT Asset Management suite, with a focus on Hardware Asset Management (HAM) and Software Asset Management (SAM). This role involves partnering with product owners, procurement, security, and IT operations to automate lifecycle processes, improve data accuracy, reduce software and hardware risk/cost, and drive compliance. The ideal candidate will have a strong development background in ITSM, SPM, and ITAM.

Key Responsibilities:

• Design, configure, and develop on the ServiceNow platform for ITAM, HAM, and SAM across all environments.
• Implement and enhance data models, discovery, normalization, entitlement, reconciliation, and lifecycle workflows.
• Build and maintain integrations to CMDB, SCCM/Intune, Jamf, Azure AD, HR, procurement, and finance systems.
• Configure HAM Pro, including stockrooms, models, asset states, and full lifecycle processes from receiving to disposal.
• Configure SAM Pro, including software models, normalization, publisher packs, entitlements, contracts, and compliance positions.
• Develop client/server scripts, UI policies/actions, Flow Designer flows, business rules, Script Includes, and Scheduled Jobs.
• Implement Discovery and SAM normalization/publisher packs, tuning identification and reconciliation rules.
• Configure CMDB relationships, class models, and data quality controls for health, completeness, and correctness.

Required Qualifications:

• 3+ years of experience building on the ServiceNow platform.
• Hands-on experience with HAM Pro (stockrooms, workflows, lifecycle states, asset audits).
• Experience with various software licensing models (e.g., per device/user, SaaS, Oracle, Microsoft, Adobe).
• Familiarity with asset financials, depreciation, contracts, warranties, vendors, and procurement flows.
• Demonstrated ability in troubleshooting, performance tuning, and root-cause analysis.
• Excellent communication skills for collaborating with both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with ServiceNow Discovery, Cloud Discovery, and SAM/HAM Pro optimization at an enterprise scale.
• Advanced scripting skills for complex reconciliation, custom license models, and API-based entitlement loads.
• Knowledge of hardware lifecycle best practices, including RMA, repair depots, and secure disposal.
• Knowledge of SaaS management (Okta, Azure AD, SSO, SCIM, usage/telemetry-driven reclamation).
• Experience with data governance, data quality KPIs, and CMDB/CSDM alignment initiatives.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.