ServiceNow ITAM Engineer: CMDB & Integrations Lead

KellyMitchell Group; Orlando (FL); Hybrid; USD 77,000 - 110,000; Part time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell seeks an IT Asset Management Engineer for a 7-month contract in a hybrid role with four onsite days weekly in Orlando, FL. This W-2 position focuses on ServiceNow IT Asset Management across CMDB, SAM, and HAM, with data quality and CI relationships at the core.

The candidate will configure MID Servers, IRE rules, and Service Graph Connectors, ensuring accurate asset data and scalable CMDB operations in a large enterprise.

Qualifications

• 3+ years in ServiceNow CMDB administration or related IT ops role in a large enterprise.
• Hands-on experience with CMDB administration, CI classes, relationships, CMDB Health, and data quality remediation.
• Strong knowledge of CSDM 5.0, including CI class hierarchy and Service Instance modeling.
• Experience configuring and tuning IRE rules, data source prioritization, and reconciliation.

Responsibilities

• Engineer, configure, and maintain the ServiceNow IT Asset Management platform across CMDB, Software Asset Management, and Hardware Asset Management.
• Manage Service Graph Connectors, integrations, and CMDB data feeds, including troubleshooting integration failures and data quality issues.
• Design, configure, and maintain MID Server architecture supporting ServiceNow Discovery and integration workloads.
• Configure and tune Identification, Reconciliation, and Enrichment (IRE) rules to maintain accurate, authoritative CMDB data.
• Monitor CMDB Health, investigate data quality issues, and drive remediation across CI records, relationships, and discovery sources.
• Configure and maintain ServiceNow SAM Enterprise and HAM Pro functionality, including software models, hardware models, normalization, lifecycle workflows, and asset-to-CI relationships.
• Build ServiceNow automations and platform configurations using Flow Designer, business rules, script includes, scheduled jobs, and transform maps.

Skills

ServiceNow CMDB administration

IT Operations Management

CSDM 5.0

IRE rules configuration

Service Graph Connectors

MID Server architecture

ITAM HAM Pro

Education

ServiceNow Certification (CIS-ITOM/CIS-ITAM)

Tools

ServiceNow

Job description

KellyMitchell seeks an IT Asset Management Engineer for a 7-month contract in a hybrid role with four onsite days weekly in Orlando, FL. This W-2 position focuses on ServiceNow IT Asset Management across CMDB, SAM, and HAM, with data quality and CI relationships at the core.

The candidate will configure MID Servers, IRE rules, and Service Graph Connectors, ensuring accurate asset data and scalable CMDB operations in a large enterprise.