IT Asset & Logistics Technician

FirstCash, Inc.; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

FirstCash, Inc. seeks an IT Logistics Specialist to configure, deploy, and maintain IT equipment including POS hardware across US locations. You will manage shipping, receiving, and inventory, and coordinate occasional international logistics as needed.

Responsibilities include setting up devices, applying domain joins, performing diagnostics, and documenting configurations. Some travel and hands-on repairs are required in a fast-paced environment.

Qualifications

• A+ Certification is required.
• Minimum 6 months of hands-on hardware repair experience.
• Strong understanding of electronics and hardware diagnostics.
• Ability to follow detailed manuals and repair documentation.
• Self-motivated with the ability to work independently.
• Excellent attention to detail and follow-up skills.
• Strong time management and ability to prioritize tasks.
• Effective written and verbal communication skills.
• Valid driver's license, auto insurance, and clean driving record.

Responsibilities

• Utilize inventory and ticketing systems to perform device repairs, installations, and configurations.
• Set up laptops, desktops, tablets, phones, and printers with proper cable management.
• Install applications and complete domain joins on Windows, Apple, and Android devices.
• Perform diagnostics, testing, and burn-in procedures on IT and POS hardware.
• Troubleshoot and repair hardware including printers, desktops, and network equipment.
• Create and update configuration files and technical documentation.
• Submit warranty claims for applicable hardware.
• Process inbound shipments and verify serial numbers and origin.
• Package IT/POS equipment for deployment and manage shipments with UPS/FedEx.
• Update ticket statuses in real time and provide shipment tracking/ETA.
• Manage reverse logistics for return, refurbishment, or disposal.
• Maintain inventory using FIFO and perform cycle counts.
• Occasionally travel locally to transport equipment; rare out-of-area travel as needed.
• Assist with vendor invoice review and other duties as assigned.

Skills

A+ Certification

Hardware repair

Electronics diagnostics

Technical documentation

Independent work

Attention to detail

Time management

Written and verbal communication

Driver's license

Education

High school diploma or equivalent

Associate degree or technical training

Job description

FirstCash, Inc. seeks an IT Logistics Specialist to configure, deploy, and maintain IT equipment including POS hardware across US locations. You will manage shipping, receiving, and inventory, and coordinate occasional international logistics as needed.

Responsibilities include setting up devices, applying domain joins, performing diagnostics, and documenting configurations. Some travel and hands-on repairs are required in a fast-paced environment.