IT Asset & Logistics Technician

firstcash-holdings-inc; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

firstcash-holdings-inc is seeking an IT Logistics Specialist to configure, deploy, and maintain IT equipment including POS hardware across U.S. locations with occasional international coordination. The role involves device setup, diagnostics, and packaging for deployment.

The position requires a High school diploma, an A+ Certification, and at least 6 months of hands-on hardware repair experience. Local travel is possible, and the role emphasizes accurate inventory and documentation practices.

Qualifications

• High school diploma or equivalent required.
• A+ Certification required.
• Associate degree or technical training preferred.
• Minimum 6 months of hands-on hardware repair experience.
• Strong understanding of electronics and hardware diagnostics.
• Ability to follow detailed repair manuals and documentation.
• Self-motivated with ability to work independently.
• Strong attention to detail and follow-up skills.
• Effective written and verbal communication skills.
• Ability to operate a pallet stacker within 3 months of hire.

Responsibilities

• Configure, deploy, and maintain IT and POS hardware across locations.
• Set up laptops, desktops, tablets, phones, and printers with proper cable management.
• Install applications and perform domain joins on Windows, macOS, and Android devices.
• Perform diagnostics, testing, and burn-in procedures.
• Troubleshoot and repair hardware including printers, desktops, laptops, network equipment, and mobile devices.
• Create and update configuration files and technical documentation.
• Submit warranty claims for applicable hardware.
• Process inbound shipments and verify serial numbers.
• Configure and package IT/POS equipment for deployment.
• Fulfill work orders by preparing shipments via UPS and FedEx systems.
• Update ticket statuses in real time and provide shipment tracking and ETA details.
• Manage reverse logistics for refurbishment or disposal of non-functioning equipment.

Skills

Hardware repair

Inventory management

Diagnostics

Documentation

Education

High school diploma

A+ Certification

Associate degree or technical training

Tools

Ticketing systems

Documentation tools

Job description

firstcash-holdings-inc is seeking an IT Logistics Specialist to configure, deploy, and maintain IT equipment including POS hardware across U.S. locations with occasional international coordination. The role involves device setup, diagnostics, and packaging for deployment.

The position requires a High school diploma, an A+ Certification, and at least 6 months of hands-on hardware repair experience. Local travel is possible, and the role emphasizes accurate inventory and documentation practices.