IT Asset & Lifecycle Specialist

Vertical Mag; Dallas, Northern (TX, KY); Hybrid; USD 52,000 - 80,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Shield AI seeks an Asset Management Specialist in Dallas, TX to manage enterprise IT assets and procurement across hardware and software environments. You will maintain asset records, coordinate shipments, track software licenses, and follow lifecycle processes from request to retirement.

Ideal candidates have 1–3 years in IT asset management or related fields, strong attention to detail, and excellent communication.

Qualifications

• 1–3 years of experience in IT asset management, IT operations, service delivery, procurement support, inventory control, or a related field.
• Experience working with hardware assets such as laptops, desktops, mobile devices, peripherals, or infrastructure equipment.
• Strong attention to detail and ability to reconcile data, follow procedures, and manage multiple requests or priorities.
• Clear written and verbal communication skills, including documenting processes and providing professional customer support.

Responsibilities

• Support daily hardware and software asset management activities, including intake, receiving, tagging, assignment, deployment, transfer, recovery, reclamation, and retirement.
• Maintain accurate asset and inventory records in IT asset management, CMDB, procurement, and service management systems.
• Coordinate device shipments, returns, warranties, repairs, replacements, and transfers to support employees, projects, and site operations.
• Assist with procurement activities such as purchase requests, quote collection, order tracking, receiving, invoice reconciliation, and renewal coordination.
• Support software license tracking by maintaining entitlement, assignment, usage, renewal, and reclamation records.
• Follow established controls and procedures for asset handling, chain of custody, secure storage, data-bearing device disposition, and audit readiness.
• Perform routine inventory reviews and reconcile discrepancies between physical assets, system records, procurement data, and user assignments.
• Prepare recurring reports and dashboards for inventory status, aging assets, open requests, renewals, exceptions, and lifecycle activity.
• Document procedures, work instructions, and knowledge articles for repeatable asset management and procurement processes.
• Partner with Service Delivery, Infrastructure, Cybersecurity, Finance, and People teams to support onboarding, offboarding, refreshes, and equipment recovery.
• Assist with internal and external audit requests by gathering records, validating asset information, and resolving documentation gaps.
• Identify recurring issues, manual handoffs, or data quality gaps and recommend practical process or workflow improvements.
• Provide responsive customer service and communicate clearly with employees, vendors, and internal stakeholders regarding asset requests and status.

Skills

IT asset management

IT operations

Procurement support

Inventory control

Software licensing

Record keeping

Cross-functional collaboration

Tools

CMDB

ITSM system

ERP system

Inventory management system

Job description

Shield AI seeks an Asset Management Specialist in Dallas, TX to manage enterprise IT assets and procurement across hardware and software environments. You will maintain asset records, coordinate shipments, track software licenses, and follow lifecycle processes from request to retirement.

Ideal candidates have 1–3 years in IT asset management or related fields, strong attention to detail, and excellent communication.