IT Asset Management Specialist — Dallas (Procurement)

Shield AI; Dallas (TX); On-site; USD 71,000 - 107,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Shield AI is seeking an Asset Management Specialist to support IT asset management and procurement across hardware and software environments in our Dallas office. The role requires strong attention to detail and collaboration with Service Delivery, Infrastructure, Cybersecurity, and Finance.

The ideal candidate will manage asset records, assist with procurement, and ensure secure handling and audit readiness in a fast-paced setting.

Qualifications

• 1–3 years of IT asset management or related experience.
• Experience with hardware assets (laptops, desktops, mobile devices, peripherals).
• Basic familiarity with software licensing and asset lifecycle concepts.
• Experience maintaining accurate records in ITSM/CMDB/ERP/procurement systems.
• Strong attention to detail and ability to reconcile data, follow procedures.
• Clear written and verbal communication skills for stakeholder support.
• Ability to work with cross-functional teams in a fast-paced environment.
• Ability to handle company equipment and information securely and in compliance.

Responsibilities

• Support daily hardware and software asset management activities, including intake, receiving, tagging, assignment, deployment, transfer, recovery, reclamation, and retirement.
• Maintain accurate asset and inventory records in IT asset management, CMDB, procurement, and service management systems.
• Coordinate device shipments, returns, warranties, repairs, replacements, and transfers to support employees, projects, and site operations.
• Assist with procurement activities such as purchase requests, quote collection, order tracking, receiving, invoice reconciliation, and renewal coordination.
• Support software license tracking by maintaining entitlement, assignment, usage, renewal, and reclamation records.
• Follow established controls and procedures for asset handling, chain of custody, secure storage, data-bearing device disposition, and audit readiness.
• Perform routine inventory reviews and reconcile discrepancies between physical assets, system records, procurement data, and user assignments.
• Prepare recurring reports and dashboards for inventory status, aging assets, open requests, renewals, exceptions, and lifecycle activity.
• Document procedures, work instructions, and knowledge articles for repeatable asset management and procurement processes.
• Partner with Service Delivery, Infrastructure, Cybersecurity, Finance, and People teams to support onboarding, offboarding, refreshes, and equipment recovery.
• Assist with internal and external audit requests by gathering records, validating asset information, and resolving documentation gaps.
• Identify recurring issues, manual handoffs, or data quality gaps and recommend practical process or workflow improvements.
• Provide responsive customer service and communicate clearly with employees, vendors, and internal stakeholders regarding asset requests and status.

Skills

IT Asset Management

Hardware asset handling

Software licensing awareness

Records management

Cross-functional teamwork

Communication skills

Security & compliance

Tools

ITSM systems

CMDB

Procurement systems

Job description

Shield AI is seeking an Asset Management Specialist to support IT asset management and procurement across hardware and software environments in our Dallas office. The role requires strong attention to detail and collaboration with Service Delivery, Infrastructure, Cybersecurity, and Finance.

The ideal candidate will manage asset records, assist with procurement, and ensure secure handling and audit readiness in a fast-paced setting.