IT Asset Lifecycle Specialist

Insight; Columbus (OH); On-site; USD 71,635,000 - 77,366,000; Full time

Job summary

Insight Enterprises, Inc. in Columbus, OH is seeking an IT Asset Management Specialist to manage equipment intake, redeployment, and inventory accuracy onsite.

The role operates Monday–Friday 8am–5pm, with an hourly pay range of $25.00 to $27.00 and full benefits, reflective of a hands-on, onsite asset management function.

Join a Fortune 500 Solutions Integrator that values people-first culture and supports ongoing upskilling within cloud, data, AI, and cybersecurity initiatives.

Responsibilities

• Prep and ship boxes to departing colleagues to collect equipment
• Receive and process equipment shipped back
• Clean/Test equipment for redeployment
• Box and prep redeploy equipment for shipping
• Ticket queue management – Technicians are expected to manage their ticket queue, coordinate work accordingly, and close tickets on a timely manner with proper notes.
• Ticket notation – Technicians are expected to, at a minimum, note their tickets utilizing the note template provided.
• Ticket Assignment – if a ticket needs re-assignment, technicians are to enter notes accordingly and/or reason for re-assignment.
• Escalation – Technicians are to use escalation paths set by Insight and HNB.
• SLA Management – Work performed by the OER team has an SLA assigned that must be adhered to.
• Stockroom Management – Technicians are responsible for correctly assigning and physically moving equipment to the correct stockroom and managing inventories.
• Stockroom Repair – Technicians are responsible for the Stockroom Repair SLA. Repairs are completed once the machine is in full operational order and has a valid base image.
• Asset Management – Technicians are responsible for following Asset Management protocols and deliverables. Failure to comply will result in HNB penalties and performance evaluations.
• Updating Asset – Asset dispositions are to be updated the day the equipment is being processed.
• Data Certification – Technicians will complete data certifications and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.
• Parts Ordering – Technicians are responsible for ordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.
• Disposal – Technicians are responsible for coordinating and providing accurate data of disposal items.

Skills

IT Asset Management

Job description

Insight Enterprises, Inc. in Columbus, OH is seeking an IT Asset Management Specialist to manage equipment intake, redeployment, and inventory accuracy onsite.

The role operates Monday–Friday 8am–5pm, with an hourly pay range of $25.00 to $27.00 and full benefits, reflective of a hands-on, onsite asset management function.

Join a Fortune 500 Solutions Integrator that values people-first culture and supports ongoing upskilling within cloud, data, AI, and cybersecurity initiatives.