IT Asset Management Specialist- Columbus, OH

Insight Enterprises; Columbus (OH); On-site; USD 34,000 - 37,000; Full time

Job summary

Insight Enterprises in Columbus, OH is seeking an IT Asset Management Specialist to handle equipment disposition, stockroom management, and redeployment activities. The role operates onsite Monday to Friday, 8:00 AM to 5:00 PM, with hourly pay ranging from $25.00 to $27.00 plus full benefits.

Responsibilities include processing returns, preparing goods for redeployment, ticketing, SLA adherence, and data certifications.

Qualifications

• Ticket queue management experience.
• Familiarity with ticket notation and re-assignment processes.
• Experience following SLA requirements in asset-related tasks.

Responsibilities

• Prepare and ship boxes to collect equipment.
• Receive and process returned equipment for redeployment.
• Clean and test equipment for redeploy.
• Coordinate redeploy shipments.
• Maintain stockroom accuracy and inventories.
• Complete asset dispositions on processing days.
• Order parts and manage warranty parts returns.
• Coordinate data certifications and resolve discrepancies.
• Manage disposal data for items.

Skills

Ticketing

Asset management

Inventory management

Data certification

Parts ordering

Disposal

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

Requisition Number: 106545IT Asset Management Specialist- Columbus, OHLocation/Schedule: Onsite Monday through Friday 8am to 5pm in Columbus, OH 43219Pay: Depending on experience, the hourly pay range is $25.00-$27.00/hr, plus full benefitsInsight at a Glance14,000+ engaged teammates globally$8.2 billion in revenue in 2025Certified as a Great Place to work in 9 Countries in 2025Fortune 500 Company (No. 447) in 2025Received 25+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2024 by Insight globallyNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.Key ResponsibilitiesPrep and ship boxes to departing colleagues to collect equipmentReceive and process equipment shipped backClean/Test equipment for redeploymentBox and prep redeploy equipment for shippingTicket queue management – Technicians are expected to manage their ticket queue, coordinate work accordingly, and close tickets on a timely manner with proper notes.Ticket notation – Technicians are expected to, at a minimum, note their tickets utilizing the note template provided.Ticket Assignment – if a ticket needs re-assignment, technicians are to enter notes accordingly and/or reason for re-assignment.Escalation – Technicians are to use escalation paths set by Insight and HNB.SLA Management – Work performed by the OER team has an SLA assigned that must be adhered to.Stockroom Management – Technicians are responsible for correctly assigning and physically moving equipment to the correct stockroom and managing inventories.Stockroom Repair – Technicians are responsible for the Stockroom Repair SLA. Repairs are completed once the machine is in full operational order and has a valid base image.Asset Management – Technicians are responsible for following Asset Management protocols and deliverables. Failure to comply will result in HNB penalties and performance evaluations.Updating Asset – Asset dispositions are to be updated the day the equipment is being processed.Data Certification – Technicians will complete data certifications and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.Parts Ordering – Technicians are responsible for ordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.Disposal – Technicians are responsible for coordinating and providing accurate data of disposal items.Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.Join us today, your ambITious journey starts here.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.Posting Notes: Columbus || Ohio (US-OH) || United States (US) || IT Infrastructure & Support || None || US - Columbus, OH ||