IT Asset Management Specialist- Columbus, OH

Insight; Columbus (OH); On-site; USD 34,000 - 37,000; Full time

Job summary

Insight is hiring an IT Asset Management Specialist in Columbus, OH for an onsite, Monday–Friday role. The position offers an hourly pay range of $25.00–$27.00 with full benefits. You will handle asset reception, redeployment, stockroom duties, and ticketing workflows across the IT asset lifecycle.

The role emphasizes strict adherence to SLAs, accurate data certifications, and collaboration with the HNB and internal teams to optimize asset management processes.

Responsibilities

• Prep and ship boxes to departing colleagues to collect equipment.
• Receive and process equipment shipped back.
• Clean/Test equipment for redeployment.
• Box and prep redeploy equipment for shipping.
• Ticket queue management – manage queue, coordinate work, close tickets with notes.
• Ticket notation – note tickets using the provided template.
• Ticket Assignment – add notes/reason if re-assigning.
• Escalation – use Insight/HNB escalation paths.
• SLA Management – adhere to SLA for OER work.
• Stockroom Management – move equipment to correct stockroom and manage inventories.
• Stockroom Repair – perform repairs to meet base image and SLA.
• Asset Management – follow Asset Management protocols and deliverables.
• Updating Asset – update asset dispositions the day equipment is processed.
• Data Certification – complete data certifications and address discrepancies.
• Parts Ordering – order parts and return warranty parts on time.
• Disposal – coordinate and provide data for disposal items.

Job description

Requisition Number: 106545

IT Asset Management Specialist- Columbus, OH

Requisition Number: 106545

IT Asset Management Specialist- Columbus, OH

Location/Schedule: Onsite Monday through Friday 8am to 5pm in Columbus, OH 43219

Pay: Depending on experience, the hourly pay range is $25.00-$27.00/hr, plus full benefits

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Key Responsibilities

• Prep and ship boxes to departing colleagues to collect equipment
• Receive and process equipment shipped back
• Clean/Test equipment for redeployment
• Box and prep redeploy equipment for shipping
• Ticket queue management – Technicians are expected to manage their ticket queue, coordinate work accordingly, and close tickets on a timely manner with proper notes.
• Ticket notation – Technicians are expected to, at a minimum, note their tickets utilizing the note template provided.
• Ticket Assignment – if a ticket needs re-assignment, technicians are to enter notes accordingly and/or reason for re-assignment.
• Escalation – Technicians are to use escalation paths set by Insight and HNB.
• SLA Management – Work performed by the OER team has an SLA assigned that must be adhered to.
• Stockroom Management – Technicians are responsible for correctly assigning and physically moving equipment to the correct stockroom and managing inventories.
• Stockroom Repair – Technicians are responsible for the Stockroom Repair SLA. Repairs are completed once the machine is in full operational order and has a valid base image.
• Asset Management – Technicians are responsible for following Asset Management protocols and deliverables. Failure to comply will result in HNB penalties and performance evaluations.
• Updating Asset – Asset dispositions are to be updated the day the equipment is being processed.
• Data Certification – Technicians will complete data certifications and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.
• Parts Ordering – Technicians are responsible for ordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.
• Disposal – Technicians are responsible for coordinating and providing accurate data of disposal items.

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.