IT Asset Management Specialist- Columbus, OH

Insight; Columbus (OH); On-site; USD 71,635,000 - 77,366,000; Full time

Job summary

Insight Enterprises, Inc. in Columbus, OH is seeking an IT Asset Management Specialist to manage equipment intake, redeployment, and inventory accuracy onsite.

The role operates Monday–Friday 8am–5pm, with an hourly pay range of $25.00 to $27.00 and full benefits, reflective of a hands-on, onsite asset management function.

Join a Fortune 500 Solutions Integrator that values people-first culture and supports ongoing upskilling within cloud, data, AI, and cybersecurity initiatives.

Responsibilities

• Prep and ship boxes to departing colleagues to collect equipment
• Receive and process equipment shipped back
• Clean/Test equipment for redeployment
• Box and prep redeploy equipment for shipping
• Ticket queue management – Technicians are expected to manage their ticket queue, coordinate work accordingly, and close tickets on a timely manner with proper notes.
• Ticket notation – Technicians are expected to, at a minimum, note their tickets utilizing the note template provided.
• Ticket Assignment – if a ticket needs re-assignment, technicians are to enter notes accordingly and/or reason for re-assignment.
• Escalation – Technicians are to use escalation paths set by Insight and HNB.
• SLA Management – Work performed by the OER team has an SLA assigned that must be adhered to.
• Stockroom Management – Technicians are responsible for correctly assigning and physically moving equipment to the correct stockroom and managing inventories.
• Stockroom Repair – Technicians are responsible for the Stockroom Repair SLA. Repairs are completed once the machine is in full operational order and has a valid base image.
• Asset Management – Technicians are responsible for following Asset Management protocols and deliverables. Failure to comply will result in HNB penalties and performance evaluations.
• Updating Asset – Asset dispositions are to be updated the day the equipment is being processed.
• Data Certification – Technicians will complete data certifications and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.
• Parts Ordering – Technicians are responsible for ordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.
• Disposal – Technicians are responsible for coordinating and providing accurate data of disposal items.

Skills

IT Asset Management

Job description

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IT Asset Management Specialist- Columbus, OH

Columbus, OH, US, 43215

Requisition Number: 106545

IT Asset Management Specialist- Columbus, OH

Location/Schedule: Onsite Monday through Friday 8am to 5pm in Columbus, OH 43219

Pay: Depending on experience, the hourly pay range is $25.00-$27.00/hr, plus full benefits

Insight at a Glance

14,000+ engaged teammates globally

$8.2 billion in revenue in 2025

Certified as a Great Place to work in 9 Countries in 2025

Fortune 500 Company (No. 447) in 2025

Received 25+ industry and partner awards in the past year

$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Key Responsibilities

• Prep and ship boxes to departing colleagues to collect equipment
• Receive and process equipment shipped back
• Clean/Test equipment for redeployment
• Box and prep redeploy equipment for shipping
• Ticket queue management – Technicians are expected to manage their ticket queue, coordinate work accordingly, and close tickets on a timely manner with proper notes.
• Ticket notation – Technicians are expected to, at a minimum, note their tickets utilizing the note template provided.
• Ticket Assignment – if a ticket needs re-assignment, technicians are to enter notes accordingly and/or reason for re-assignment.
• Escalation – Technicians are to use escalation paths set by Insight and HNB.
• SLA Management – Work performed by the OER team has an SLA assigned that must be adhered to.
• Stockroom Management – Technicians are responsible for correctly assigning and physically moving equipment to the correct stockroom and managing inventories.
• Stockroom Repair – Technicians are responsible for the Stockroom Repair SLA. Repairs are completed once the machine is in full operational order and has a valid base image.
• Asset Management – Technicians are responsible for following Asset Management protocols and deliverables. Failure to comply will result in HNB penalties and performance evaluations.
• Updating Asset – Asset dispositions are to be updated the day the equipment is being processed.
• Data Certification – Technicians will complete data certifications and any discrepancies will be reviewed and will apply actions to mitigate discrepancies and the reason for such discrepancies.
• Parts Ordering – Technicians are responsible for ordering parts and return of warranty parts accordingly. Failure to return parts on time will result in performance evaluation.
• Disposal – Technicians are responsible for coordinating and providing accurate data of disposal items.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.