IT Asset & Lab Support Specialist

Rush University Medical Center; Chicago (IL); On-site; USD 33,000 - 49,000; Full time

Job summary

Rush University Medical Center in Chicago seeks an Asset Support Specialist within IT Customer Support Services to maintain computers and manage equipment loans across Rush facilities. The role focuses on hardware lifecycle, device configuration, and ensuring services align with current standards and compliance.

You will support classroom devices, coordinate equipment loans, and partner with D&IS to meet business needs while upholding security and asset management best practices.

Qualifications

• 5+ years of general computer support experience including deployment.
• Expert knowledge of PCs and hardware.
• Familiar with academic testing processes and compliance guidelines.
• Experience with Respondus LockDown Browser, Examplify, and other secure browsers.
• Experience with Microsoft SCCM, Active Directory, and SSO.

Responsibilities

• Identify and understand organizational requirements for assigned labs or additional specialty areas.
• Ensure requirements are delivered according to established process or policies.
• Evaluate and recommend appropriate hardware to meet needs
• Manage exam preparation process and communicate needs that ensure success.
• Keep inventories up to date and accurate.
• Ensure hardware and software are functional and up to date. This includes the installation, configuration, updates, and testing of equipment in compliance with policy and standards and certifying machines for exams.
• Monitor and maintain associated peripherals and supplies.
• Coordinate equipment loan service
• Keep loan equipment in working order and up to date
• Provide feedback to D&IS leadership on service needs and communicate escalated issues.
• Participate in general Asset Management initiatives as assigned
• Partner with applicable teams across D&IS to meet business needs.
• Support and collaborate with desktop engineers to support successful device configuration
• Oversee the installation and configuration of IT systems, ensuring seamless integration with existing systems, applications, and services.
• Provide technical support as requested.
• Implement proactive measures to minimize disruptions
• Enforce established technical standards, ensuring adherence to design specifications, industry regulations, D&IS standards, D&IS policy, and best practices.
• Follow established asset management policy and procedure, including software assets
• Review and contribute to related documentation and training to ensure continuous service in assigned areas.
• Develop and maintain a relationship with stakeholders
• Assist with walk up assistance with staff and student laptops.
• Maintain all exam classroom devices with a refresh every quarter.
• Help with classroom removal of user profiles.

Skills

Analytic skills

Education

High School Diploma/GED

Tools

Microsoft SCCM

Active Directory

SSO

Job description

Rush University Medical Center in Chicago seeks an Asset Support Specialist within IT Customer Support Services to maintain computers and manage equipment loans across Rush facilities. The role focuses on hardware lifecycle, device configuration, and ensuring services align with current standards and compliance.

You will support classroom devices, coordinate equipment loans, and partner with D&IS to meet business needs while upholding security and asset management best practices.