IT Asset & Imaging Technician

GDR Group; Irvine (CA); On-site; USD 24,796 - 27,552; Full time

Job summary

A logistics company is seeking a Logistics Technician I in Irvine, California. This role involves supporting IT hardware logistics and deployment operations, focusing on computer refreshes and inventory control. The ideal candidate will have 1–3 years of experience in IT support, a strong attention to detail, and excellent customer service skills. Responsibilities include inventory management, ticket processing, and hardware handling. The position offers pay ranging from $18 to $20 per hour, emphasizing the importance of strong organizational and communication abilities.

Qualifications

• 1–3 years’ experience in PC support, desktop support, or corporate helpdesk environment.
• Proficiency with computer imaging and disk wiping tools.
• Strong organizational skills with a proven ability to document processes, follow up, and close out tasks promptly.
• Strong written and verbal communication skills for documenting activities and collaborating with stakeholders.
• Ability to maintain a clean, orderly, and well-labeled storage area.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent interpersonal and customer service skills.

Responsibilities

• Organize and maintain the storage room; track IT hardware as it enters and leaves inventory.
• Process and update requests in the Wolken ticketing system promptly.
• Image new PCs/Macs, perform disk wipes, and prepare systems for deployment.
• Coordinate the return and processing of hardware during refresh cycles.
• Package, label, and ship IT hardware; receive and inspect incoming shipments.
• Keep the storage area clean, organized, and properly labeled.
• Work closely with end users, IT support staff, and vendors.

Skills

Customer service skills

Organizational skills

Attention to detail

Effective communication

Proactive follow-up

Tools

Imaging tools

Disk wiping tools

Job description

A logistics company is seeking a Logistics Technician I in Irvine, California. This role involves supporting IT hardware logistics and deployment operations, focusing on computer refreshes and inventory control. The ideal candidate will have 1–3 years of experience in IT support, a strong attention to detail, and excellent customer service skills. Responsibilities include inventory management, ticket processing, and hardware handling. The position offers pay ranging from $18 to $20 per hour, emphasizing the importance of strong organizational and communication abilities.