IT Asset & Device Lifecycle Coordinator

FedEx Freight, Inc.; Richland (MS); On-site; USD 40,000 - 65,000; Full time

Job summary

FedEx Freight, Inc. is seeking an IT Asset Coordinator to support end-user device lifecycle operations by coordinating repair processes, managing inventory, and ensuring timely distribution of equipment. You will collaborate with IT, vendors, and logistics partners to deliver reliable, compliant services.

Responsibilities include documenting workflows, maintaining asset tracking, and supporting governance and audits to ensure standards are met. Travel is required as part of the role.

Qualifications

• Associate's degree in information technology, supply chain, business administration, and/or related field.
• Two years of experience in IT asset management, device lifecycle operations, or logistics.
• Familiarity with repair processes, warranty management, and vendor coordination.
• Knowledge of inventory management systems and asset tracking practices.
• Understanding of IT governance, compliance, and lifecycle management standards.
• Experience with collaboration and ticketing tools such as ServiceNow preferred.
• Strong organizational and problem-solving skills.
• Organizational skills to manage inventory, repair processes, and distribution activities.
• Collaboration and communication skills to work with IT teams, vendors, and logistics partners.
• Attention to detail to ensure accurate tracking and compliance with standards.
• Problem-solving skills to optimize repair workflows and distribution efficiency.
• Ability to lift/carry IT equipment weighing up to 75 pounds several times a week.
• Job Conditions: Must be able to travel.

Responsibilities

• Coordinate device repair activities including vendor warranty claims and internal service processes.
• Manage inventory of end user devices, peripherals, and replacement parts.
• Oversee device distribution to ensure timely fulfillment of user requests.
• Collaborate with IT support and logistics teams to align repair and distribution services with enterprise standards.
• Document repair workflows, distribution activities, and asset tracking information.
• Support compliance reviews, audits, and lifecycle reporting for end user devices.
• Provide technical support to business partners, peers and contract personnel with guidance on Support Services standards.
• Escalate complex or unresolved issues to Support Services Level 2 or engineering/App Dev teams.
• Perform other duties as assigned.
• Comply with all applicable laws/regulations, as well as company policies/procedure.

Skills

IT asset management

Device lifecycle operations

Vendor coordination

Inventory management

ServiceNow

Ticketing tools

Communication skills

Organizational skills

Problem solving

Travel ability

Education

Associate's degree in information technology/supply chain/business administration

Two years IT asset management or logistics experience

Tools

ServiceNow

Asset tracking software

Inventory management systems

Job description

FedEx Freight, Inc. is seeking an IT Asset Coordinator to support end-user device lifecycle operations by coordinating repair processes, managing inventory, and ensuring timely distribution of equipment. You will collaborate with IT, vendors, and logistics partners to deliver reliable, compliant services.

Responsibilities include documenting workflows, maintaining asset tracking, and supporting governance and audits to ensure standards are met. Travel is required as part of the role.