IT Applications Support Technician

Colony Brands Inc.; Monroe (WI); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Wellness Program including Onsite Care

401K & company pension plan

Extensive PTO benefits

Seven 4-day weeks in summer

Educational Assistance

Profit-Sharing

Product Discounts

Job summary

Colony Brands Inc. in Monroe, WI is seeking an IT Applications Support Technician to troubleshoot third‑party software powering warehouse, fulfillment, and logistics operations. You will collaborate with operations, IT, and vendors in an Agile environment to resolve issues and improve systems.

The role emphasizes root‑cause analysis across multiple applications, databases, and integrations, with onsite work Monday–Friday and occasional after-hours support. WMS/ERP experience is valued.

Qualifications

• Associate degree in Computer Science, MIS, or related field.
• 3+ years of related business experience.
• Strong SQL knowledge.
• Experience with Warehouse Management Systems preferred.
• Willingness to work outside normal hours; on-call as scheduled.
• Strong analytical and problem‑solving skills.
• Strong communication skills.
• Team player with technical aptitude and continuous learning.

Responsibilities

• Troubleshoot issues and support end users to ensure system reliability.
• Serve as a liaison between operations, IT, and external vendors to investigate incidents and resolve issues.
• Support system testing, upgrades, and performance optimization.

Skills

SQL

Analytical thinking

Problem solving

Communication

Team player

On-call readiness

End-user support

Education

Associate degree in Computer Science or MIS

Tools

Infios (HighJump)

e2open (BluJay/Kewill)

Datex

Acumatica

Job description

IT Applications Support Technician

Monroe

Wisconsin

Job Description

SC Data Center, Inc. is a rapidly evolving technology company supporting Colony Brands, Inc., one of North America's largest multi-channel direct-marketing companies. With roots dating back to 1926, we combine long-standing stability with a strong focus on innovation, collaboration, and community support.

We are seeking an Applications Support Technician to support third-party software applications that power our warehouse, fulfillment, supply chain, and logistics operations. In this role, you will work in a collaborative, Agile environment to troubleshoot issues, support end users, and ensure system reliability. You will serve as a key liaison between operations, IT, and external vendors-investigating incidents, resolving issues, and contributing to system improvements. Responsibilities also include supporting system testing, upgrades, and performance optimization. Experience with warehouse management systems (WMS), and logistics platforms: such as Infios (HighJump), e2open (BluJay/Kewill), Datex, or Acumatica is highly valued. The ideal candidate is detail-oriented, hands-on, and comfortable working in a fast-paced environment.

This role is ideal for an individual who enjoys solving complex business and technical problems. Successful candidates are naturally curious and enjoy tracing issues across multiple applications, databases, integrations, and business processes to determine root cause. They are comfortable working directly with warehouse operations, business users, vendors, and technical teams to identify solutions and improve processes.

Preferred Experience:

• Warehouse Management Systems (WMS)
• Enterprise Resource Planning (ERP) systems
• System integrations, APIs, EDI, or data interfaces
• Application support in a multi-system enterprise environment
• SQL querying and data analysis
• Supply chain, fulfillment, logistics, or distribution operations
• Vendor relationship management
• Business process analysis and requirements gathering
• Technical Detective - An individual who enjoys researching issues, following data through multiple systems, analyzing logs and transactions, interviewing stakeholders, and determining the true root cause of business and technical problems.

This is an on-site role in Monroe, WI (Monday-Friday), with up to 15 work-from-home days per year and may include occasional after-hours or on-call support.

Qualifications

• At least an associate degree in Computer Sciences, Management Information Systems, or a related field
• 3+ years of related business experience
• A High-level of Structured Query Language (SQL) knowledge
• Experience with Warehouse Management Systems is preferred.
• You’ll also need to be a team player with strong technical aptitude and a commitment to continuous learning.
• Must be willing to work outside of normal business hours as needed, as this position requires on-call availability as scheduled.
• Strong analytical and problem solving skills
• Strong communication skills

About Us

At SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North America's leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions.

Benefits Details

• Medical/Dental/Vision insurance
• A robust Wellness Program including Onsite Healthcare
• Superb Retirement Plans (401K & a company-funded Pension Plan)
• Extensive Paid Time Off (PTO) benefits
• Seven 4-day work weeks in the summer months to give our employees additional time off
• Educational Assistance
• Company Profit-Sharing
• Company Product Discounts
• And, so MANY more!

Job Category

IT

Employment Type

Regular/Full-Time