IT Applications Specialist

North Star Mohican Casino Resort; Bowler (WI); On-site; USD 28,000 - 37,000; Full time

Job summary

North Star Mohican Casino Resort seeks an IT Applications Specialist to install and configure business software and support users in a casino setting. The role requires technical know-how across systems, databases, and networking, with focus on reliability and customer service.

The position is full-time in Wisconsin Bowler, offering on-site work, training opportunities, and involvement in on-call rotations. Prior gaming industry exposure is a plus, with salary negotiated hourly.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum one year of relevant experience in a networked environment or equivalent.
• Knowledge of a broad range of computer systems, hardware, and networking.
• Proficiency in word processing, spreadsheets, and database software in Windows.
• Skills in preparing and analyzing operational and technical reports.
• Gaming Industry/Casino experience preferred, experience with Gaming Systems a plus.
• Strong problem-solving abilities with experience in application and network systems software maintenance.
• Excellent verbal and written communication skills.

Responsibilities

• Install and optimally configure application software to meet operational needs.
• Provide functional and technical support for application-specific issues, including report printing.
• Prepare and conduct training sessions for application software users.
• Create handout materials, subject to supervisor review.
• Support application-specific backups, including SQL databases.
• Assist in data compilation and evaluation for hardware and software selections.
• Maintain application-related procedure manuals and inventory.
• Prepare administrative reports as requested.
• Stay current in the field through ongoing education and review of relevant publications.
• Participate in on-call rotation and adhere to casino policies.

Skills

Networking

Windows

Database tools

Technical reporting

Customer service

User training

Gaming industry exposure

On-call support

Education

Associate degree in technical field

Bachelor's degree preferred

Tools

SQL databases

Gaming systems

Job description

Position

IT Applications Specialist Hourly: $23.27 Full-Time - Negotiable Location : Gaming Division Reports t o : IT Manager

Responsibilities

• Install and optimally configure application software to meet operational needs.
• Ensure high standards of customer service in alignment with North Star Mohican Casino Resorts' policies and procedures.
• Uphold customer service standards in accordance with organizational policies.
• Maintain a reliable attendance record and punctuality.
• Wear an approved departmental uniform and adhere to all established rules and policies.
• Carry a company cell phone for on-call support.
• Provide functional and technical support for application-specific issues, including report printing.
• Prepare and conduct training sessions for application software users.
• Create handout materials, subject to supervisor review.
• Support application-specific backups, including SQL databases.
• Assist in data compilation and evaluation for hardware and software selections.
• Maintain application-related procedure manuals and inventory.
• Prepare administrative reports as requested .
• Stay current in the field through ongoing education and review of relevant publications.
• Participate in on-call rotation and adhere to the Casino's Drug and Alcohol-Free Workplace Policy.
• Comply with all workplace policies, procedures, and regulatory expectations.
• Duties are subject to change based on organizational needs.

Qualifications & Education

• High School Diploma or GED required ; Associate degree in a technical computer-related program preferred.
• Minimum one (1) year of relevant experience in a networked environment, or equivalent education.
• Knowledge of a broad range of computer systems, applications, hardware, and networking.
• Proficiency in word processing, spreadsheets, and database software in a Windows environment.
• Skills in preparing and analyzing operational and technical reports.
• Gaming Industry/Casino experience preferred, experience with Gaming Systems a plus.
• Strong problem-solving abilities, with experience in application and network systems software maintenance.
• Excellent verbal and written communication skills.
• Bachelor's Degree in a technical computer-related program preferred.
• Must obtain and maintain a Mohican Nation Gaming License.
• Successfully passed a Criminal Investigation Background Check (CIB) and pre-employment screening.
• Flexibility to work various shifts, including weekends and holidays.
• Ability to collaborate with a diverse group of individuals.
• Positive attitude and commitment to teamwork .
• Willingness to pursue self-development and adapt to change.
• Must meet employer's liability insurance eligibility requirements.
• Must be at least 18 years of age.

Work Conditions

• Ability to frequently walk, sit, stand, and use hands for handling or feeling.
• Must be able to lift and/or move up to fifty (30) pounds regularly.
• Specific vision abilities include close, distance, peripheral vision, and depth perception.
• Work is performed in a casino setting with a higher noise level; evening/weekend shifts may be required .
• Work environment requires excellent personal hygiene and is non-smoking and dust-free.

In accordance with the Gaming Ordinance, all non-gaming employees whose annual income reaches $50,000 or more will be required to obtain and maintain a valid gaming license

Disclaimer : The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.