3rd Shift - Front Office Coordinator

North Star Mohican Casino Resort; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

North Star Mohican Casino Resort seeks a Front Office Coordinator to oversee front desk operations within the Hotel Department. The role reports to the Hotel Manager and offers a salary of $18.92–Negotiable, located in the Gaming Division.

You will lead a team, ensure guest satisfaction, monitor lobby flow, handle inquiries, prepare daily reports, and participate in training. A strong emphasis on professional appearance and exceptional service is essential.

Qualifications

• High School Diploma or GED required.
• Associate’s degree in hospitality, business, hotel/restaurant management or related field preferred.
• Previous supervisor/management experience required, preferably in casino/hotel environment.
• Proficient in Microsoft Office.
• Ability to learn hotel software.
• Flexible schedule when required.
• Excellent guest service skills.
• Ability to plan and multi-task.
• Must obtain and maintain a Gaming License.
• Must follow MICS and TICS requirements per gaming division.
• Valid driver’s license, reliable transportation, and insurance required.

Responsibilities

• Ensure team adheres to all rules, procedures, and policies of North Star Mohican Casino Resort and the Hotel Department.
• Dress professionally.
• Adhere to the highest service standards to ensure guest satisfaction.
• Monitor and expeditete traffic flow in lobby for efficiency and guest satisfaction.
• Respond to guest inquiries in an efficient, courteous and respectful manner.
• Make schedule adjustments when necessary and inform the Hotel Manager.
• Evaluate and monitor the ongoing performance of team members to ensure exceptional guest service is provided.
• Maintain awareness of and effectively communicate to other staff and guests current promotions, events and programs.
• Create and complete daily reports from the hotel management system.
• Assist in the ongoing training and development of all front desk team members.
• Assume responsibility and perform duties of team members when there are staff shortages or when team members need assistance.
• Coach and counsel team members when the need arises.
• Conduct performance evaluations for team members.
• Carry out all assignments given by the Hotel Manager.
• Keep the Hotel Manager and in their absence the Hospitality Director informed of all pertinent information daily.

Skills

Microsoft Office

Hotel software

Multi-tasking

Guest service

Education

Associate's degree

High school diploma or GED

Tools

Hotel management software

Job description

Position: Front Office Coordinator Salary: $18.92–Negotiable Location: GamingDivision Reports to: Hotel Manager

Responsibilities

• Must adhere toand make sure their team adheres toall established rules, regulations, procedures, and policies of North Star Mohican Casino Resort andthe Hotel Department.
• Mustdress professionally.
• Adhere to the highest service standards to ensure guest satisfaction.
• Monitor andexpeditetraffic flow inlobbyfor efficiency and guest satisfaction.
• Respond to guest inquiries in an efficient,courteousand respectful manner.
• Make schedule adjustments when necessary and inform the Hotel Manager.
• Evaluate andmonitorthe ongoing performance of team members to ensure exceptional guest service is provided.
• Maintain awareness of and effectively communicatetoother staff andguest’scurrent promotions,eventsand programs.
• Create and complete daily reports from the hotel management system.
• Assistin theon-goingtraining and development of all front desk team members.
• Assume responsibility and perform duties of team members when there are staff shortages or when team members needassistance.
• Coach andcounselteam members when the need arises.
• Conduct performance evaluations for team members.
• Carry out all assignmentsgiven by the Hotel Manager.
• Keep the Hotel Manager and in their absence the Hospitality Director informed of all pertinent information daily.

Please note that the above list is not exhaustive but provides an overview of key responsibilities.Other duties may be assigned due to business needs and requirements.

Qualifications & Education

• High School Diploma or GEDrequired.
• An associate’s degree in hospitality, business, hotel/restaurantmanagementor related field is preferred.
• Previoussupervisor/management experiencerequired, preferably incasino/hotel environment.
• Must be proficient in Microsoft Office programs.
• Must have the ability to learn hotel software.
• Must be able toworka flexible schedule whenrequired.
• Must have exceptional guest service skills.
• Ability tomaintainpositive and effective working relationships between departments and employees.
• Must have strong critical thinking and problem-solving skills.
• Ability to understand and implement policies and procedures.
• Ability to plan and multi-task.
• Must havedemonstratedabilitytomaintainsatisfactoryworking record in any prior or current employment.
• Excellent verbal and written communication skills.
• Must obtain andmaintaina Gaming License.
• Must follow MICS and TICS requirements per gaming division.
• Valid driver’s license, reliable transportation, and insurancerequired.

Disclaimer

The Stockbridge-Munsee Communityoperatesas an equal opportunity employer, with Indian preference givenin accordance withthe Tribal Employment Preference Ordinance.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.