2nd Shift - Front Office Coordinator

North Star Mohican Casino Resort; Bowler (WI); On-site; USD 22,000 - 31,000; Full time

Job summary

North Star Mohican Casino Resort is seeking a Front Office Coordinator in Bowler, WI. The role requires ensuring guest satisfaction, supervising the front desk team, and maintaining daily hotel operations using the hotel management system.

You will lead by example, deliver exceptional guest services, manage schedules, and coordinate with the Hotel Manager. A gaming license, strong communication, and a flexible schedule are essential for success in this casino environment.

Qualifications

• High School Diploma or GED required.
• Associate’s degree in hospitality, business, hotel/restaurant management or related field preferred.
• Previous supervisor/management experience, preferably in casino/hotel.
• Proficient in Microsoft Office programs.
• Ability to learn hotel software.
• Flexible schedule when required.
• Exceptional guest service skills.
• Ability to maintain positive working relationships between departments.
• Strong critical thinking and problem-solving skills.
• Ability to understand and implement policies and procedures.
• Ability to plan and multitask.
• Demonstrated ability to maintain satisfactory working record.
• Excellent verbal and written communication skills.
• Must obtain and maintain a Gaming License.
• Must follow MICS and TICS requirements per gaming division.
• Valid driver’s license, reliable transportation, and insurance required.

Responsibilities

• Ensure adherence to all rules, regulations, procedures, and policies of North Star Mohican Casino Resort and Hotel Department.
• Dress professionally.
• Adhere to high service standards to ensure guest satisfaction.
• Monitor lobby traffic flow for efficiency and guest satisfaction.
• Respond to guest inquiries in an efficient, courteous and respectful manner.
• Make schedule adjustments when necessary and inform the Hotel Manager.
• Evaluate and monitor team performance to ensure exceptional guest service.
• Communicate promotions, events and programs to staff and guests.
• Create and complete daily reports from the hotel management system.
• Assist in ongoing training and development of front desk team.
• Assume responsibility and perform duties during shortages.
• Coach and counsel team members as needed.
• Conduct performance evaluations for team members.
• Carry out assignments given by the Hotel Manager.
• Notify Hotel Manager and Hospitality Director of pertinent information daily.
• Other duties may be assigned due to business needs and requirements.

Skills

Guest service

Critical thinking

Multitasking

Communication skills

Policy understanding

Education

High school diploma or GED

Associate degree in hospitality/business/related

Tools

Microsoft Office

Hotel software

Job description

Position: Front Office Coordinator Salary: $18.92–Negotiable Location: GamingDivision Reports to: Hotel Manager

Responsibilities

• Must adhere toand make sure their team adheres toall established rules, regulations, procedures, and policies of North Star Mohican Casino Resort andthe Hotel Department.
• Mustdress professionally.
• Adhere to the highest service standards to ensure guest satisfaction.
• Monitor andexpeditetraffic flow inlobbyfor efficiency and guest satisfaction.
• Respond to guest inquiries in an efficient,courteousand respectful manner.
• Make schedule adjustments when necessary and inform the Hotel Manager.
• Evaluate andmonitorthe ongoing performance of team members to ensure exceptional guest service is provided.
• Maintain awareness of and effectively communicatetoother staff andguest’scurrent promotions,eventsand programs.
• Create and complete daily reports from the hotel management system.
• Assistin theon-goingtraining and development of all front desk team members.
• Assume responsibility and perform duties of team members when there are staff shortages or when team members needassistance.
• Coach andcounselteam members when the need arises.
• Conduct performance evaluations for team members.
• Carry out all assignmentsgiven by the Hotel Manager.
• Keep the Hotel Manager and in their absence the Hospitality Director informed of all pertinent information daily.

Please note that the above list is not exhaustive but provides an overview of key responsibilities.Other duties may be assigned due to business needs and requirements.

Qualifications & Education

• High School Diploma or GEDrequired.
• An associate’s degree in hospitality, business, hotel/restaurantmanagementor related field is preferred.
• Previoussupervisor/management experiencerequired, preferably incasino/hotel environment.
• Must be proficient in Microsoft Office programs.
• Must have the ability to learn hotel software.
• Must be able toworka flexible schedule whenrequired.
• Must have exceptional guest service skills.
• Ability tomaintainpositive and effective working relationships between departments and employees.
• Must have strong critical thinking and problem-solving skills.
• Ability to understand and implement policies and procedures.
• Ability to plan and multi-task.
• Must havedemonstratedabilitytomaintainsatisfactoryworking record in any prior or current employment.
• Excellent verbal and written communication skills.
• Must obtain andmaintaina Gaming License.
• Must follow MICS and TICS requirements per gaming division.
• Valid driver’s license, reliable transportation, and insurancerequired.

Disclaimer

The Stockbridge-Munsee Communityoperatesas an equal opportunity employer, with Indian preference givenin accordance withthe Tribal Employment Preference Ordinance.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.