IT Applications Program Manager - AI-Driven Cloud/On-Prem

City of Dallas; Dallas (TX); On-site; USD 104,000 - 129,000; Full time

Job summary

The City of Dallas is seeking an IT Applications Program Administrator to lead the application support ecosystem across city departments, overseeing cloud and on‑premises environments and driving modernization with AI-driven tools like Copilot.

Responsibilities include managing multiple IT teams, ensuring performance, budgeting, and coordinating deployments, upgrades, and integrations with departments and vendors.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Development, Information Technology, or a related field.
• Five years of experience in information technology or related field.
• Three years of supervisory/management experience.

Responsibilities

• Manage all aspects of application support for assigned departments, ensuring resiliency and performance for cloud/on‑premise apps.
• Oversee day‑to‑day work of IT managers and teams, including training and evaluations.
• Drive scalable growth and efficiencies via configuration, release, and change management.
• Collaborate with departments, leadership, peers, and vendors to implement modern, cost‑effective technologies.
• Leverage AI tools to enhance troubleshooting and reduce escalations across the support portfolio.
• Guide deployments, upgrades, migrations, and configuration activities across environments.

Skills

Regulatory knowledge

IT operations management

Goal setting

Staff supervision

Administrative procedures

Reporting

Budget management

Communication

AI tools familiarity

AI tools like Copilot

Education

Bachelor’s degree in Engineering, Computer Science, Development, Information Technology, or related field

Tools

Copilot AI

Job description

The City of Dallas is seeking an IT Applications Program Administrator to lead the application support ecosystem across city departments, overseeing cloud and on‑premises environments and driving modernization with AI-driven tools like Copilot.

Responsibilities include managing multiple IT teams, ensuring performance, budgeting, and coordinating deployments, upgrades, and integrations with departments and vendors.