Application Support Specialist – Level II

Jobtailor

California (MO)

On-site

USD 65,000 - 90,000

Full time

2 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Jobtailor is seeking an experienced Application Support professional in the United States to review, troubleshoot, and resolve Level 2 tickets, analyze issues, reproduce steps, and document findings. You will monitor fixes, escalate complex problems, and collaborate with vendors, engineering, and business partners.

You will perform Salesforce administration, assist with data validation and migrations, create knowledge articles, and support Power BI and Smartsheet integrations.

Qualifications

2+ years in application support, systems integration, or IT operations.
Strong troubleshooting skills across enterprise systems and integrations.
Experience with APIs, data flows, and system dependencies preferred.
Familiarity with Salesforce or similar enterprise platforms.
Experience with incident management tools (e.g., ServiceNow).
Experience supporting healthcare or staffing industry applications preferred.
Exposure to Power BI, automation platforms, and AI tools preferred.
Experience supporting system migrations or large-scale IT initiatives preferred.
Problem-solving and analytical thinking.
Clear communication across technical and non-technical audiences.
Strong collaboration and stakeholder engagement skills.

Responsibilities

Review, troubleshoot, and resolve Level 2 application support tickets.
Perform initial analysis, reproduce issues, and document findings in ticket records.
Escalate complex, recurring, or system-level issues to senior support, engineering, vendors, or platform owners.
Monitor resolved issues after fixes to confirm stability and reduce repeat incidents.
Perform Tier 1-2 Salesforce administration, including user administration and data fixes.
Support Salesforce, AMIE, Smartsheet, and other assigned business applications.
Assist with configuration validation, access troubleshooting, data flow checks, and known-error resolution.
Provide updates to users, business partners, IT peers, and vendors.
Participate in working sessions as support representative for assigned issues.
Support application projects, migrations, and enhancements through testing, data validation, documentation, and issue tracking.
Create and maintain knowledge articles, troubleshooting guides, support notes, and process documentation.
Assist with reporting, list views, data validation, and discrepancy review.
Identify opportunities to reduce manual work through templates, SOPs, documentation, or automation.
Recommend improvements to support intake, ticket notes, monitoring, and communication templates.

Skills

Problem-Solving

Analytical Thinking

Clear Communication

Collaboration

Stakeholder Engagement

Tools

Salesforce

ServiceNow

Power BI

Automation Platforms

AI Tools

Smartsheet

Job description

Review, troubleshoot, and resolve Level 2 application support tickets
Perform initial analysis, reproduce issues, and document findings in ticket records
Escalate complex, recurring, or system-level issues to senior support, engineering, vendors, or platform owners
Monitor resolved issues after fixes to confirm stability and reduce repeat incidents
Perform Tier 1-2 Salesforce administration, including user administration and data fixes
Support Salesforce, AMIE, Smartsheet, and other assigned business applications
Assist with configuration validation, access troubleshooting, data flow checks, and known-error resolution
Provide updates to users, business partners, IT peers, and vendors
Participate in working sessions as support representative for assigned issues
Support application projects, migrations, and enhancements through testing, data validation, documentation, and issue tracking
Create and maintain knowledge articles, troubleshooting guides, support notes, and process documentation
Assist with reporting, list views, data validation, and discrepancy review
Identify opportunities to reduce manual work through templates, SOPs, documentation, or automation
Recommend improvements to support intake, ticket notes, monitoring, and communication templates

Requirements

2+ years of experience in application support, systems integration, or IT operations
Strong troubleshooting skills across enterprise systems and integrations
Experience working with APIs, data flows, and system dependencies preferred
Familiarity with Salesforce or similar enterprise platforms
Experience with incident management tools (e.g., ServiceNow)
Experience supporting healthcare or staffing industry applications preferred
Exposure to tools such as Power BI, automation platforms, and AI tools preferred
Experience supporting system migrations or large-scale IT initiatives preferred
Problem-solving and analytical thinking
Clear communication across technical and non-technical audiences
Strong collaboration and stakeholder engagement skills

Core Competencies

Demonstrates expertise in application support and systems integration, with a strong focus on troubleshooting, data validation, and user communication. Proficient in Salesforce administration and incident management, with a commitment to improving processes and reducing manual work.

Highest-signal resume keywords