IT Application Administrator I

UF Information Technology (UFIT); Gainesville (FL); On-site; USD 58,000 - 65,000; Full time

Job summary

UF Information Technology (UFIT) is hiring an entry level IT Application Administrator I to join Applications, Development and Integrations. UFIT enables campus IT systems and supports 70,000+ customers daily, with a focus on enterprise content management across 16 colleges and multiple administrative areas.

The role emphasizes analysis, development, testing, and deployment of ECM solutions, strong customer support, and documentation.

Qualifications

• Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or similar field is preferred.
• 1+ year of experience in software development, electronic document management solution development, e-signature administration, IT-related customer support, and software systems documentation

Responsibilities

• Assist in the analysis, design, development, testing, and deployment of enterprise content management solutions that utilize OnBase and DocuSign.
• Assist in providing prompt and courteous customer support for deployed solutions, including intake, triage, and resolution of support tickets.
• Assist in the development of technical documentation (designs, specifications, testing, processes, workflows, etc.).
• Demonstrate excellent communications, teamwork, and customer service.

Skills

Analytical skills

IT testing

Verbal & written communication

Team collaboration

Education

Associate's degree

High school diploma with 2 years experience

Bachelor's degree preferred

Tools

Hyland OnBase

DocuSign

Enterprise content management

Job description

Classification Minimum Requirements

Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required

Classification Title

IT Application Administrator I

Classification Minimum Requirements

Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Job Description

UF Information Technology (UFIT) is currently seeking an entry level IT Application Administrator I to join Applications, Development and Integrations, a unit within UFIT.

UF Information Technology enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

This position is instrumental in the development and support of enterprise content management solutions for 16 colleges and multiple administrative areas across campus and the state – potentially impacting 70,000 + customers daily. As an integral member of the UFIT Enterprise Document Management team, the incumbent must demonstrate a high level of creativity, comprehension, analytical skills, and teamwork.

Some Key Responsibilities And Characteristics Of This Position Are

• Assist in the analysis, design, development, testing, and deployment of enterprise content management solutions that utilize both basic and advanced capabilities of Hyland OnBase and Docusign. These solutions automate complex processes and manage important university content (documents, e-forms, cases, data, etc.).
• Assist in providing prompt and courteous customer support for deployed solutions, including intake, triage, and resolution of support tickets.
• Assist in the development of technical documentation (designs, specifications, testing, processes, workflows, etc.).
• Demonstrate excellent communications, teamwork, and customer service.

About UF Information Technology

Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are: Academic Technology; AI Center; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About The University Of Florida

One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

Exceptional Benefits

UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

Expected Salary

$58,000-65,000; commensurate based on education and experience

Required Qualifications

Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Preferred

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or similar field.
• 1+ year of experience in software development, electronic document management solution development, e-signature administration, IT-related customer support, and software systems documentation
• Strong analytical and IT testing skills
• High level of verbal and written communication skills
• Ability to work in a collaborative team environment

Work visa sponsorship is not available for this position

This is not a remote work position and is located in Gainesville, FL.

A Level 2 Criminal Background Screening is required.

Health Assessment Required: No