Computer Operator I

UF Information Technology (UFIT); Gainesville (FL); On-site; USD 29,000 - 37,000; Full time

Job summary

UF Information Technology (UFIT) in Gainesville is seeking an entry-level Computer Operator I to join the Infrastructure and Communication Technology unit. You will monitor UFIT’s data center systems and networking, respond to abnormal conditions, and provide after-hours Help Desk support as part of a 24/7 coverage model.

This role reports to the Single Operations Center at the East Campus Data Center. The position requires an associate degree or equivalent with two years of relevant experience,

Qualifications

• Associate's degree; or a high school diploma or equivalent and two years of relevant experience.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Responsibilities

• Monitor UFIT data center systems and networking, and elevate issues as needed.
• Provide after-hours Help Desk support and respond to customer calls as required.
• Support 24x7 coverage with shift-based availability.

Education

Associate's degree or high school diploma with 2 years of relevant experience

Job description

Classification Minimum Requirements

Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Classification Title

Computer Operator I

Classification Minimum Requirements

Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Job Description

UF Information Technology (UFIT) is currently seeking an entry-level Computer Operator I to join Infrastructure and Communication Technology, Single Operations Center, a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

Infrastructure and Communication Technology (ICT) is a division of UF Information Technology that manages the UF Data Center and delivers hosted server, storage, virtualization, database, email, and related systems, in addition to connecting the University of Florida campuses to the world via high-speed data, video, Wi‑Fi, telecommunications, and VoIP services. This unit also monitors and escalates issues faced with the university batch processes.

This position is responsible for basic level data center systems operations and will monitor UFIT networking and systems using tools provided. Responds correctly to abnormal conditions and notify on‑call support. Follows written and oral instructions for resolving abnormal conditions. Supports with after‑hours Help Desk Support and customer calls. This position provides 24 hours/day, 365 days/year coverage via shifts.

Some Key Responsibilities And Characteristics Of This Position Are

• Monitor & elevate the status and operations of computing and networking systems and provided services for UFIT, including Florida Lambda Rail
• Actively monitor and address service requests around key processes/jobs that may require modification or notification according to instructions
• Assist UF Help Desk customers after hours (as needed)

About UF Information Technology

Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About The University Of Florida

One of America’s all-around best universities, the University of Florida drives future‑making education, eye‑opening discoveries, life‑saving health care, and community‑building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North‑Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year‑round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

Exceptional Benefits

UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

Expected Salary

$23.94 an hour

Required Qualifications

Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred

• Familiar with Infrastructure and Communication Technology data center systems and facilities
• Familiar with Infrastructure and Communication Technology internal procedures
• Awareness of current standards and trends in IT and emerging technology

Special Instructions To Applicants

This position reports to the Single Operations Center located at the East Campus Data Center at 2060 NE Waldo Road, Gainesville, FL 32609.

Work visa sponsorship is not available for this position.

This is not a remote work position and is located in Gainesville, FL.

A Level 2 Criminal Background Screening is required.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3 with one from a previous or current supervisor)

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No