IT Analyst: Remote & On-Site Tech Support

Heartland Coca-Cola Bottling Company; Saint Charles (MO); Vor Ort; USD 29.000 - 40.000; Vollzeit

Zusammenfassung

Heartland Coca-Cola Bottling Company is seeking an IT Analyst to support IT daily operations and enhance customer experiences by building strong relationships and delivering solutions for IT needs. Responsibilities include equipment tracking, imaging, shipping, and on-site or remote field IT support.

The role involves monitoring incidents, acting as escalation liaison, and driving lifecycle management from pilot testing to asset recovery.

Qualifikationen

• High School Diploma or GED required; Bachelor's Degree preferred.
• Minimum of two years of work experience.
• Experience in technology field including support services.
• Technical knowledge and understanding of PC and desk side (VOIP, Voicemail, Handhelds, Smartphones and iPads).
• Excellent customer services skills: ability to explain technical information clearly.
• Ability to use the Microsoft Office tools.
• Strong communication, time management, and client management skills.

Aufgaben

• Provides IT equipment depot services (ordering, tracking inventory, imaging, and shipping).
• Manages and supports the security and printer systems for each facility, maintaining functionality and knowledge of current processes for working with vendors.
• Performs diagnostic work on assigned IT equipment to resolve issues and restore service.
• Provides remote and/or on-site Field IT operational support, maintenance, problem-solving, configuration and installation.
• Views and monitors all support incidents in designated areas of responsibility.
• Point of Escalation - serves as liaison between users, vendors and technical groups to resolve IT related issues.
• Executes Lifecycle Management plans; ensures adherence to asset recovery standards and policies, conducts pilot testing, recommends system or process enhancements and timely execution of project deliverables.
• Provides counsel to the business on all IT related issues and initiatives: exchange and share information, business continuity, review of applications and assists with access requirements.
• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
• Ensures compliance of all Heartland IT standard policies, procedures, and best practices.
• Engages with various departments and functions within the business, as needed, to improve both technical and soft skills through coaching and utilizing development tools.

Kenntnisse

Customer service

Communication

Ausbildung

High School Diploma or GED

Bachelor's Degree preferred

Tools

Microsoft Office

Jobbeschreibung

Heartland Coca-Cola Bottling Company is seeking an IT Analyst to support IT daily operations and enhance customer experiences by building strong relationships and delivering solutions for IT needs. Responsibilities include equipment tracking, imaging, shipping, and on-site or remote field IT support.

The role involves monitoring incidents, acting as escalation liaison, and driving lifecycle management from pilot testing to asset recovery.