IT Analyst - St. Charles, MO

Heartland Coca-Cola Bottling Company; Saint Charles (MO); On-site; USD 29,000 - 40,000; Full time

Job summary

Heartland Coca-Cola Bottling Company is seeking an IT Analyst to support IT daily operations and enhance customer experiences by building strong relationships and delivering solutions for IT needs. Responsibilities include equipment tracking, imaging, shipping, and on-site or remote field IT support.

The role involves monitoring incidents, acting as escalation liaison, and driving lifecycle management from pilot testing to asset recovery.

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• Minimum of two years of work experience.
• Experience in technology field including support services.
• Technical knowledge and understanding of PC and desk side (VOIP, Voicemail, Handhelds, Smartphones and iPads).
• Excellent customer services skills: ability to explain technical information clearly.
• Ability to use the Microsoft Office tools.
• Strong communication, time management, and client management skills.

Responsibilities

• Provides IT equipment depot services (ordering, tracking inventory, imaging, and shipping).
• Manages and supports the security and printer systems for each facility, maintaining functionality and knowledge of current processes for working with vendors.
• Performs diagnostic work on assigned IT equipment to resolve issues and restore service.
• Provides remote and/or on-site Field IT operational support, maintenance, problem-solving, configuration and installation.
• Views and monitors all support incidents in designated areas of responsibility.
• Point of Escalation - serves as liaison between users, vendors and technical groups to resolve IT related issues.
• Executes Lifecycle Management plans; ensures adherence to asset recovery standards and policies, conducts pilot testing, recommends system or process enhancements and timely execution of project deliverables.
• Provides counsel to the business on all IT related issues and initiatives: exchange and share information, business continuity, review of applications and assists with access requirements.
• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
• Ensures compliance of all Heartland IT standard policies, procedures, and best practices.
• Engages with various departments and functions within the business, as needed, to improve both technical and soft skills through coaching and utilizing development tools.

Skills

Customer service

Communication

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Job Summary

The IT Analyst provides support for IT daily operations functions. This position will help drive positive customer experiences by building relationships and providing solutions for IT business needs. Perform a variety of IT responsibilities including equipment tracking, monitoring, fulfillment, and troubleshooting.

Job Responsibilities

Performs a variety of IT responsibilities to meet business needs. These may include:

• Provides IT equipment depot services (ordering, tracking inventory, imaging, and shipping).
• Manages and supports the security and printer systems for each facility, maintaining functionality and knowledge of current processes for working with vendors.
• Performs diagnostic work on assigned IT equipment to resolve any issues and restore service.

Provides remote and/or on-site Field IT operational support, maintenance, problem-solving, configuration and installation.

• Views and monitors all support incidents in designated areas of responsibility.
• Point of Escalation - serves as liaison between users, vendors and technical groups to resolve technical or IT related issues.

• Executes the Lifecycle Management plans; ensures adherence to asset recovery standards and policies, conducts pilot testing, recommends system or process enhancements and timely execution of project deliverables.
• Provides counsel to the business on all IT related issues and initiatives: exchange and share information, business continuity, review of applications and assists with access requirements.
• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
• Ensures compliance of all Heartland IT standard policies, procedures, and best practices.
• Engages with various departments and functions within the business, as needed, to improve both technical and soft skills through coaching and utilizing development tools.

Job Requirements

• High School Diploma or GED required. Bachelor's Degree preferred.
• Minimum of two years of work experience required.
• Experience in technology field including support services.
• Technical knowledge and understanding of PC and desk side (VOIP, Voicemail, Handhelds, Smartphones and iPads).
• Excellent customer services skills: ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding.
• Ability to use the Microsoft Office tools.
• Strong communication, time management, and client management skills.

Pay: $25.00 an hour

About Heartland Coca-Cola

Heartland Coca-Cola Bottling Company produces, sells, and distributes the highest quality and best tasting Coca-Cola and Monster Beverages across the states of Kansas, Missouri, and Illinois. Our brand offerings provide multiple beverage options in non-alcoholic categories including sparkling soft drinks, water, ingredient enhanced, isotonics, tea, energy, juice, coffee and nutrition. We value our people, customers and community which drives our passion to work and win together as a team.

Benefits and Other Information

We offer a competitive benefits package to full-time employees including medical, dental, and vision insurance, life insurance, 401(k), paid time off, wellness programs and tuition reimbursement. Part-time employees are eligible for paid time off, 401(k), and tuition reimbursement.

Pre-employment background check is required.

Heartland Coca-Cola is an Equal Opportunity Employer (EOE), and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, and any other class protected by law. Veteran friendly.

Requisition ID and Company

Requisition ID: 267534

Company: Heartland Coca-Cola Bottling Company, LLC