IT Analyst Programmer

Mayo Foundation for Medical Education and Research; Rochester (MN); Remote; USD 86,000 - 122,000; Full time

Job summary

Mayo Clinic is seeking an IT Support professional to provide high-level support for both vended and custom applications. This role involves troubleshooting complex issues, offering collaboration with technical teams, and maintaining essential system documentation. Candidates should possess a bachelor's degree in technical development and experience in healthcare technology, along with strong problem-solving and communication skills.

Benefits

Medical benefits

Dental plan

Vision coverage

Retirement package

Qualifications

• Bachelor’s degree and training/experience in technical development.
• Knowledge of system design principles and software development methodologies.
• Experience in healthcare technology preferred.

Responsibilities

• Provides IT support for vended and custom applications.
• Conducts root-cause analysis and resolves issues.
• Produces and maintains documentation as requested.

Skills

Communication

Organization

Technical Support

Problem Solving

Education

Bachelor’s degree in technical development

Associate’s degree with 5 years’ experience

Tools

SailPoint

ServiceNow

Azure Dev Ops

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation andcomprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff.

Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic.

Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.

This position is primary remote work. Travel to Mayo Clinic Rochester will be required based on business needs.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

Bachelor’s degree and training/experience in technical development;

OR, Associate’s degree and 5 years’ professional experience in technical development. Knowledge of system design principles, software development methodologies, and computer programming.

Ability to take responsibility and accountability for own activities. Possesses ability to multi-task and prioritize issues appropriately. Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit. Evidence of strong communication and organizational skills.

May interface with vendor support service groups or other external support teams to ensure proper escalation

During outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications.

Additional / preferred qualifications

• Identity Access Management (IAM)
• SailPoint
• ServiceNow
• Application Onboarding
• Azure Dev Ops
• Technical Documentation
• Customer Service
• Customer Support

Exemption Status

Exempt

Compensation Detail

$86,632.00 - $121,347.20 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday, 8 am - 5 pm (on call, evenings, weekends, and holiday work are expected from time to time)

Weekend Schedule

Weekend work is expected from time to time

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the'EOE is the Law'. Mayo Clinic participates inE-Verifyand may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Oneida Her