IT Analyst: On-Site Support & Automation Advocate

BARD Materials; Dubuque, Northern (IA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Job summary

BARD Materials in Dubuque, IA is hiring an IT Analyst to join our on-site team. You’ll start on the frontline help desk, assisting users across Eastern Iowa, Southwest Wisconsin, and Northwest Illinois, with travel as needed.

You’ll resolve issues by phone, remote session, or in person and route more complex work to teammates. You’ll build self-service fixes, document work, and grow into data and application tasks alongside our BI Engineer.

Qualifications

• 2+ years of hands-on IT or technical support experience.
• Proficient with Windows and Microsoft 365.
• Valid driver’s license.
• Experience with Jira, Intune, or PDQ.
• Experience with data tools like SQL, Power BI, or Python is a plus.

Responsibilities

• Own the help desk tickets, triage, and resolve issues by phone, remote session, or on-site.
• Support Windows, Microsoft 365, Teams Phone, printers, scanners, and mobile devices.
• Deploy devices via Intune/PDQ and manage onboard/offboard accounts.
• Create knowledge base articles and automate recurring fixes.
• Participate in after-hours on-call rotation after training.

Skills

Windows OS

Microsoft 365

IT support

Problem solving

Education

Associate degree in IT/CS

Tools

Jira

Intune

PDQ

SQL

Power BI

Python

AI coding agents

Job description

BARD Materials in Dubuque, IA is hiring an IT Analyst to join our on-site team. You’ll start on the frontline help desk, assisting users across Eastern Iowa, Southwest Wisconsin, and Northwest Illinois, with travel as needed.

You’ll resolve issues by phone, remote session, or in person and route more complex work to teammates. You’ll build self-service fixes, document work, and grow into data and application tasks alongside our BI Engineer.