IT Analyst I (Global Service Desk) - Onsite

Motion Recruitment; Plano (TX); On-site; USD 30,000 - 41,000; Part time

Job summary

Motion Recruitment is seeking an IT Support Analyst I for a 6-month onsite contract in Plano, TX. You will support enterprise IT operations, troubleshoot issues, and maintain service desk processes in a fast-paced environment.

The role emphasizes customer service, strong communication, and the ability to manage incidents from initial contact through resolution. This is a hands-on position focused on end-user support and collaboration with technical teams.

Qualifications

• Experience in IT help desk, service desk, or technical support environments.
• Knowledge of Windows OS, Office, and common workplace apps.
• Familiarity with IT service management and ticketing platforms such as ServiceNow.
• Understanding of desktop hardware, software, and basic troubleshooting.
• Strong written and verbal communication with a customer-first approach.
• Ability to prioritize incidents and escalate when needed.

Responsibilities

• Provide first-level technical support to end users via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve hardware, software, and system incidents using remote tools.
• Manage and prioritize service requests, incidents, and escalations to meet SLAs.
• Document troubleshooting steps and resolutions in the ticketing system.
• Support routine system maintenance and daily operational checks.
• Deliver white-glove customer service while collaborating with internal teams and vendors.

Skills

IT help desk

Service desk

Windows OS

Microsoft Office

ServiceNow

Strong communication

Incident prioritization

Tools

ServiceNow

Job description

IT Support Analyst I / Service Desk / Onsite / Plano, TX

Our client, a global leader in IT infrastructure services and digital transformation, is looking to hire an IT Support Analyst I for a 6-month contract opportunity in Plano, TX. This position is 100% onsite and offers the opportunity to support enterprise-level IT operations within a global technology organization.

This is an excellent opportunity for a customer-focused IT professional looking to expand their technical troubleshooting and service desk experience. You'll work in a collaborative, fast-paced environment supporting end users, resolving technical issues, and maintaining critical systems that power global service desk operations. The ideal candidate has strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer service.

Contract Duration: 6 month, potential to extend or convert

Required Skills & Experience

• Experience or strong working knowledge of IT help desk, service desk, or technical support environments.
• Knowledge of Microsoft Windows operating systems, Microsoft Office, and common workplace applications.
• Familiarity with IT service management and ticketing platforms such as ServiceNow.
• Understanding of desktop hardware, software, web-based applications, and basic troubleshooting techniques.
• Strong written and verbal communication skills with a customer-first approach.
• Ability to prioritize incidents, troubleshoot technical issues, and elevate when necessary.

Desired Skills & Experience

• Experience providing technical support through phone, email, chat, and remote access tools.
• Familiarity with incident management, request fulfillment, and ITIL-based service desk processes.
• Knowledge of mobile, desktop, and virtual operating environments, cloud storage, and enterprise applications.
• Experience providing white-glove technical support to end users.

Daily Responsibilities

• Provide first-level technical support to end users through phone, email, chat, and ticketing systems.
• Troubleshoot and resolve hardware, software, application, and system-related incidents using remote support tools.
• Manage and prioritize service requests, incidents, and escalations while meeting established service-level performance targets.
• Document troubleshooting steps, resolutions, and technical procedures within the ticketing system.
• Support proactive system maintenance, daily operational checks, and continuous improvements to service desk processes.
• Deliver exceptional white-glove customer service while collaborating with internal technical teams and vendors to resolve complex issues.

Posted By: Daryl Fox