IT Administrator — Hybrid Support, 365/Entra & Security

Narrative Strategies; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Benefits package

401(k) matching

Work-from-home Fridays

Flexibility around major holidays

Job summary

Narrative Strategies in Washington, DC seeks an IT Administrator to maintain and improve our technology environment. You will support employees, manage Microsoft 365 and Entra ID, and oversee Mac endpoints with Jamf/ABM.

You will drive IT projects and security initiatives, with some travel to other Narrative offices. The role partners with the Director of IT on standards, upgrades, and process improvements, balancing daily support with longer-term projects in a fast-paced, collaborative

Qualifications

• 5+ years IT administration or related tech role.
• Strong Microsoft 365 and Entra ID administration incl IAM, licensing, groups, MFA and security features.
• Experience with macOS, Jamf & ABM; Windows a plus.
• Ability to troubleshoot complex issues independently and manage IT projects.
• Ownership mindset with ability to balance support requests and long-term projects.
• Clear written and verbal communication; explain tech to non-technical staff.
• Willingness to travel occasionally to other Narrative offices and work some evenings/weekends.

Responsibilities

• Serve as escalation point for employee IT support, diagnosing and resolving issues in person or remotely.
• Install, configure, and replace laptops, monitors, peripherals, and end-user tech.
• Maintain conference room and meeting tech across offices, coordinating with vendors.
• Identify recurring issues and opportunities to automate IT processes.
• Administer Microsoft 365 and Entra ID, including onboarding/offboarding and access control.
• Manage Mac endpoints via Jamf and ABM, including software deployment and security policies.
• Support security initiatives, including endpoint protection, MFA, access controls, and patching.
• Partner with Director of IT on standards, policies, and long-term projects.
• Independently manage projects from requirements to testing and status updates.
• Maintain technical documentation and knowledge-base materials.

Skills

IT leadership

Troubleshooting

Project management

Communication

Travel flexibility

Education

Bachelor's degree in CS/IS or related field

Tools

Microsoft 365

Entra ID

Jamf

Apple Business Manager (ABM)

Job description

Narrative Strategies in Washington, DC seeks an IT Administrator to maintain and improve our technology environment. You will support employees, manage Microsoft 365 and Entra ID, and oversee Mac endpoints with Jamf/ABM.

You will drive IT projects and security initiatives, with some travel to other Narrative offices. The role partners with the Director of IT on standards, upgrades, and process improvements, balancing daily support with longer-term projects in a fast-paced, collaborative