IT Administrator - End-User Support to Global Service Desk

Loft Federal; Golden (CO); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

100% company-paid medical, dental, and

Vision insurance

Flexible Time Off

401(k) plan and equity options

Daily catered lunches

Relocation assistance

Job summary

Loft Orbital is seeking a hands-on IT Administrator to support our Golden, CO team and act as the local IT anchor for two Colorado sites. You will handle end-user issues, manage onboarding and application permissions, and contribute to service desk activities while nurturing a culture of customer service and clear communication.

You will split time across operational support, onboarding and application administration, and documentation, with a focus on on-site tasks, AV support, and office IT

Qualifications

• 3+ years of hands on IT support experience following industry best practices.
• Strong end-user support skills and a customer-service mindset, with the ability to translate technical issues into plain language.
• Attention to detail and experience running onboarding procedures.
• Experience with internal corporate networking (DNS, VPN, VLANs).
• Experience administering SaaS environments and SSO technologies (Okta, Google Workspace, O365).
• Based in (or able to relocate to) the Golden, CO area; this is an on site role.

Responsibilities

• Serve as the first point of contact for Colorado-based support issues; assist colleagues with computer questions, hardware upgrades, application permissions, printers, etc.
• Pick up, support, and close support tickets in our IT service desk, escalating out of scope tickets when needed
• Support clean room and lab operations (network setup, environmental controls, specialized hardware)
• Help colleagues with the procurement of new software tools and IT equipment
• Support the IT team during investigatory and regulatory audits
• Work with our People Team to run employee onboarding across all offices, and be the on-site IT contact for all Golden new hires
• Provision Mac, Windows, and Linux laptops for new employees via our MDM tooling (Fleet)
• Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, O365, Slack, Atlassian, etc.)
• Document new and existing projects / systems
• With direction from IT leadership, maintain and update IT’s internal doc repos (how-tos, IT policy, etc.)
• Join the team in charge of taking care of our Colorado offices.
• Provide assistance and perform break/fix work for AV conference rooms
• Assist in network upgrades / expansion efforts

Skills

IT support

End-user support

Onboarding

DNS/VPN/VLAN

SaaS admin

Okta

Google Workspace

O365

Jira

Confluence

Tools

Jira

Confluence

Linux

Job description

Loft Orbital is seeking a hands-on IT Administrator to support our Golden, CO team and act as the local IT anchor for two Colorado sites. You will handle end-user issues, manage onboarding and application permissions, and contribute to service desk activities while nurturing a culture of customer service and clear communication.

You will split time across operational support, onboarding and application administration, and documentation, with a focus on on-site tasks, AV support, and office IT