IT Administrator - College of Arts & Science

New York University; New York (NY); On-site; USD 70,000 - 77,000; Full time

Job summary

New York University is seeking an IT Administrator to deliver integrated information and media technology solutions across the College of Arts & Science, supporting classrooms, labs, and offices. You will consult with faculty and staff to identify needs, deploy solutions, and oversee desktop support and tutoring technology.

You will oversee AV for CAS events, supervise student technicians, and manage secure printing.

Qualifications

• Bachelor's degree required.
• 3+ years of experience diagnosing and resolving hardware, software, and system performance issues.
• Experience overseeing network infrastructure and enterprise systems.
• Experience with ITIL-aligned applications (ServiceNow).
• Experience configuring Zoom Rooms and remote collaboration setups.
• Experience deploying and supporting secured printing environments (Pharos).
• Knowledge of Apple iMacs, MacBooks, iPads, and peripherals.

Responsibilities

• Provide integrated information and media technology solutions for classrooms, labs, and offices across CAS.
• Consult with faculty and staff to identify needs and develop solutions.
• Develop OS registries and modify applications to enhance productivity.
• Oversee desktop support for CAS units including tutoring tech and student staff.
• Supervise student technical support workers.
• Manage AV needs for CAS events.

Skills

Apple devices

OS scripting

Multimedia tech

Staff supervision

Communication

Education

Bachelor's Degree

Tools

ServiceNow

Zoom Rooms

Pharos printing

Job description

Position Summary

Arts & Science is seeking a dedicated IT Administrator to join the College of Arts & Science. This individual will provide integrated information and media technology solutions for classroom, computer lab, and office space throughout the College of Arts & Science (CAS). Consult with faculty and administrative staff hardware/software users to identify and resolve problems. Consult with faculty and administrative hardware/software users to understand needs, assess feasibility, and develop effective technology solutions to meet those needs. Develop operating systems registries and write programs to modify existing applications to enhance systems' productivity and efficiency. Oversee all desktop support needs for CAS administrative units including student and staff work stations as well as tutoring technology needs for the University Learning Center. Supervise student technical support workers. Manage AV needs for CAS events.

Qualifications

Required Education: Bachelor's DegreeRequired Experience:3+ years Proven track record of diagnosing and resolving complex hardware, software, and system performance issues to maximize efficiency. Deep experience overseeing network infrastructure, managing enterprise systems, and navigating application lifecycles from deployment to retirement. Proficient in implementing robust network security protocols and managing endpoint devices to ensure data integrity and system compliance. Proficient in navigating and utilizing ITIL-aligned applications, specifically ServiceNow, for ticket management, asset tracking, and workflow optimization. Experienced in configuring, managing, and troubleshooting Zoom Rooms and coordinating complex Zoom meeting setups for seamless remote collaboration. Skilled in deploying, maintaining, and supporting secured printing environments utilizing Pharos printing systems.Required Skills, Knowledge and Abilities:Knowledge of apple iMacs, Macbooks, iPads, devices and peripherals. Proficiency with operating system script and multi-media technologies. Ability to supervise technical support staff. Excellent interpersonal skills. Ability to communicate technical information to a non-technical audience.Preferred Skills, Knowledge and Abilities:Relevant certification. Knowledge of emerging informational and multi-media technologies.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $77,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.