Manager, Desktop Support & Student Technology Centers

New York University; New York (NY); On-site; USD 110,000 - 130,000; Full time

Job summary

New York University seeks a Manager of Desktop Support and Student Technology Centers to lead two integrated teams delivering everyday hardware, software, and student lab services. You will supervise staff, set priorities, and be the primary escalation point, ensuring high-quality service and proactive communication with IT leadership.

You will oversee two domains—Desktop Support for faculty and staff and Student Technology Centers—balancing urgent requests with long-term improvements, and

Qualifications

• Bachelor's Degree or equivalent in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience).
• Preferred Education: Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience).
• Required Experience: 5+ years Experience leading or part of IT support teams or endpoint management
• Preferred Experience: 3+ years Previous experience managing student workers or managing public computer lab environments. Familiarity with higher education-specific software.

Responsibilities

• Oversee day-to-day operations of Desktop Support and Student Technology Centers.
• Provide leadership, direction and supervision to staff across both departments.
• Serve as the primary escalation point and ensure IT leadership is informed of issues impacting services.

Skills

Leadership

Customer service

Communication

Problem solving

De-escalation

Education

Bachelor's Degree in IT

Equivalent experience

Tools

WorkspaceOne

BigFix

Intune

Active Directory

Job description

Position Summary

The Manager of Desktop Support and Student Technology Centers plays a critical role in delivering exceptional technology services to our university community. This position is responsible for overseeing the day-to-day operations of two distinct but complementary areas: the Desktop Support team (providing hardware and software assistance to faculty and staff) and the Student Technology Centers (overseeing computer labs, printing stations, and student-focused tech support). The Manager will provide leadership, direction, and supervision to staff across both departments, fostering a culture of outstanding customer service and technical excellence. As a key operational leader, the Manager will serve as the primary escalation point for their teams and ensure IT leadership is proactively informed of any issues impacting technology services.

There are two positions.

Qualifications

Required Education:Bachelor's Degree or equivalent in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience).Preferred Education:Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience).Required Experience:5+ years Experience leading or part of IT support teams or endpoint managementPreferred Experience:3+ years Previous experience managing student workers or managing public computer lab environments. Familiarity with higher education-specific software.Required Skills, Knowledge and Abilities:Demonstrated understanding of the unique technology needs and academic cycles of a higher education environment. Strong working knowledge of Windows and macOS operating systems, endpoint management systems (e.g., WorkspaceOne, bigfix, Intune), Active Directory, and standard enterprise applications. Exceptional interpersonal, written, and verbal communication skills. Ability to de-escalate tense situations and communicate technical concepts to non-technical users.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $110,000.00 to USD $130,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.