IT Administrator

Mental Health Treatment Centers of America; Town of Florida (NY); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Paid time off

Employee Assistance Program

Job summary

Mental Health Treatment Centers of America is seeking an IT Administrator to support employees and technology across a dynamic, primarily remote work environment. You will be a key resource for end-user support, systems administration, device management, and business application support, ensuring that staff have the tools and access they need to perform at their best.

In this role you will manage Microsoft 365 licensing, Azure, Salesforce, OnBase, and VoIP platforms; deploy and track hardware,

Qualifications

• 2-5 years IT support, help desk, or systems administration experience.
• Experience supporting remote and hybrid workforces.
• Experience administering Microsoft 365 environments.
• Strong problem-solving and customer-focused technology support.

Responsibilities

• Provide technical support for hardware, software, and connectivity needs.
• Manage user accounts, system access, and onboarding/offboarding.
• Support Microsoft 365, Azure, Salesforce, OnBase, and VoIP platforms.
• Deploy and track hardware, maintain assets, and recover equipment.
• Assist with cybersecurity, monitoring, and compliance activities.
• Maintain technical documentation and drive process improvements.
• Partner with internal stakeholders to deliver quality technology support.

Skills

IT support

Remote work

Microsoft 365

Customer-focused

Multitasking

Education

Associate's or Bachelor's degree in IT

Tools

Microsoft 365

Azure AD / Entra ID

Endpoint management

VoIP

Salesforce administration

Jira / ticketing

Job description

Career Opportunities with Mental Health Treatment Centers of America

A great place to work.

Careers At Mental Health Treatment Centers of America

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Keep Our Technology Running. Support Our People. Make an Impact.

Mental Health Treatment Centers of America (MHTCA) is seeking a motivated and service-oriented IT Administrator to support our employees and technology systems across a dynamic, primarily remote work environment.

In this role, you'll be a key resource for end-user support, systems administration, device management, and business application support. You'll help ensure that employees have the technology, tools, and access they need to perform at their best while contributing to the security, reliability, and continuous improvement of our technology environment.

What You'll Do

As our IT Administrator, you will:

• Provide technical support for hardware, software, business applications, connectivity, and remote workforce technology needs.
• Manage user accounts, system access, Microsoft 365 licensing, and employee onboarding/offboarding activities.
• Support and maintain business-critical systems including Microsoft 365, Azure, Salesforce, OnBase, and VoIP platforms.
• Deploy, track, maintain, and recover company technology assets and equipment.
• Assist with cybersecurity administration, system monitoring, access management, software updates, and compliance-related activities.
• Maintain technical documentation and support ongoing technology initiatives and process improvements.
• Partner with internal stakeholders to deliver excellent technology support and customer service.

What We're Looking For

Required Qualifications

• 2-5 years of IT support, help desk, or systems administration experience.
• Experience supporting remote and hybrid workforces.
• Experience administering Microsoft 365 environments.
• Strong problem-solving skills and a customer-focused approach to technology support.
• Ability to manage multiple priorities while maintaining attention to detail.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology or a related field.
• Familiarity with:
  • Microsoft 365
  • Azure Active Directory / Entra ID
  • Endpoint management tools
  • VoIP systems
  • Salesforce administration
  • Jira or ticketing systems
  • Basic networking concepts
  • Cybersecurity best practices

What We Offer:

• Competitive benefits that include medical, dental, vision
• Access to a 401K plan with an employer match
• Paid time off
• Employee Assistance Program