IT Administrator

Mental Health Treatment Centers of America; Florida; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with match

Paid time off

Employee Assistance Program

Job summary

Mental Health Treatment Centers of America is seeking an IT Administrator to support employees and technology systems in a dynamic, primarily remote environment.

You will manage end-user support, systems administration, device management, and business application support to ensure teams have the tools they need while improving security, reliability, and processes.

Qualifications

• 2–5 years of IT support, help desk, or systems administration experience.
• Experience supporting remote and hybrid workforces.
• Experience administering Microsoft 365 environments.
• Strong problem-solving skills and a customer-focused approach to technology support.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Provide technical support for hardware, software, business applications, connectivity, and remote workforce technology needs.
• Manage user accounts, system access, Microsoft 365 licensing, and employee onboarding/offboarding activities.
• Support and maintain business-critical systems including Microsoft 365, Azure, Salesforce, OnBase, and VoIP platforms.
• Deploy, track, maintain, and recover company technology assets and equipment.
• Assist with cybersecurity administration, system monitoring, access management, software updates, and compliance-related activities.
• Maintain technical documentation and support ongoing technology initiatives and process improvements.
• Partner with internal stakeholders to deliver excellent technology support and customer service.

Skills

IT support

Help desk

Systems administration

Microsoft 365

Customer-focused

Problem-solving

Multi-tasking

Education

Associate's or Bachelor's degree

Tools

Microsoft 365

Azure Active Directory / Entra ID

Endpoint management tools

VoIP systems

Salesforce administration

Jira

Job description

Career Opportunities with Mental Health Treatment Centers of America

A great place to work.

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Keep Our Technology Running. Support Our People. Make an Impact.

Mental Health Treatment Centers of America (MHTCA) is seeking a motivated and service-oriented IT Administrator to support our employees and technology systems across a dynamic, primarily remote work environment.

In this role, you'll be a key resource for end-user support, systems administration, device management, and business application support. You'll help ensure that employees have the technology, tools, and access they need to perform at their best while contributing to the security, reliability, and continuous improvement of our technology environment.

What You'll Do

As our IT Administrator, you will:

• Provide technical support for hardware, software, business applications, connectivity, and remote workforce technology needs.
• Manage user accounts, system access, Microsoft 365 licensing, and employee onboarding/offboarding activities.
• Support and maintain business-critical systems including Microsoft 365, Azure, Salesforce, OnBase, and VoIP platforms.
• Deploy, track, maintain, and recover company technology assets and equipment.
• Assist with cybersecurity administration, system monitoring, access management, software updates, and compliance-related activities.
• Maintain technical documentation and support ongoing technology initiatives and process improvements.
• Partner with internal stakeholders to deliver excellent technology support and customer service.

What We're Looking For

Required Qualifications

• 2-5 years of IT support, help desk, or systems administration experience.
• Experience supporting remote and hybrid workforces.
• Experience administering Microsoft 365 environments.
• Strong problem-solving skills and a customer-focused approach to technology support.
• Ability to manage multiple priorities while maintaining attention to detail.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology or a related field.
• Familiarity with:
  • Microsoft 365
  • Azure Active Directory / Entra ID
  • Endpoint management tools
  • VoIP systems
  • Salesforce administration
  • Jira or ticketing systems
  • Basic networking concepts
  • Cybersecurity best practices

What We Offer:

• Competitive benefits that include medical, dental, vision
• Access to a 401K plan with an employer match
• Paid time off
• Employee Assistance Program