Client Implementation Specialist

Mental Health Treatment Centers of America; Florida; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Paid time off

Employee Assistance Program

Job summary

Mental Health Treatment Centers of America seeks a Client Implementation Specialist to oversee client onboarding and ongoing service delivery, acting as the bridge between clients and internal teams.

You will gather requirements, coordinate with Product Systems, IT, Operations, and other stakeholders, and drive data handling and process automation improvements.

Qualifications

• 3–7 years of experience in client implementation, project management, account management, operations, or related field.
• Strong project coordination and organizational skills.
• Excellent communication and relationship management abilities.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Strong analytical, problem-solving, and critical-thinking skills.
• Proficiency with Microsoft Office and business technology platforms.

Responsibilities

• Lead client onboarding and implementation projects from kickoff through successful launch.
• Serve as the primary point of contact for clients throughout implementation and ongoing service delivery.
• Gather, document, and translate client requirements into actionable solutions.
• Partner with Product Systems, IT, Operations, and other stakeholders to ensure seamless execution.
• Review and validate client data files, system configurations, and process enhancements.
• Coordinate testing activities and support successful deployment of solutions.
• Track implementation progress, proactively identify risks, and resolve issues.
• Drive continuous improvement initiatives to enhance operational efficiency and client satisfaction.
• Identify opportunities for automation, process optimization, and service enhancements.

Skills

Project coordination

Communication

Stakeholder management

Analytical thinking

Organizational skills

Problem solving

Education

Bachelor's degree in Business or related

Tools

Microsoft Office

Job description

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Drive Client Success. Deliver Solutions. Make an Impact.

Mental Health Treatment Centers of America (MHTCA) is seeking a highly organized and client-focused Client Implementation Specialist to oversee client onboarding, implementation, and ongoing service delivery. This role serves as the critical bridge between our clients and internal teams, ensuring successful implementation of our claims recovery solutions while delivering an exceptional client experience.

If you enjoy solving problems, building strong client relationships, managing projects, and translating business needs into operational solutions, we'd love to hear from you.

What You'll Do

As the Client Implementation Specialist, you will:

• Lead client onboarding and implementation projects from kickoff through successful launch.
• Serve as the primary point of contact for clients throughout implementation and ongoing service delivery.
• Gather, document, and translate client requirements into actionable solutions.
• Partner with Product Systems, IT, Operations, and other stakeholders to ensure seamless execution.
• Review and validate client data files, system configurations, and process enhancements.
• Coordinate testing activities and support successful deployment of solutions.
• Track implementation progress, proactively identify risks, and resolve issues.
• Drive continuous improvement initiatives to enhance operational efficiency and client satisfaction.
• Identify opportunities for automation, process optimization, and service enhancements.

What We're Looking For

Required Qualifications

• 3-7 years of experience in client implementation, project management, account management, operations, or a related field.
• Strong project coordination and organizational skills.
• Excellent communication and relationship management abilities.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Strong analytical, problem-solving, and critical-thinking skills.
• Proficiency with Microsoft Office and business technology platforms.

Preferred Qualifications

• Bachelor's degree in Business, Information Systems, Project Management, or a related discipline.
• Experience working in data-intensive environments.
• Experience supporting software implementations, client onboarding, or operational process management.

What We Offer

• Competitive benefits that include medical, dental, vision
• Access to a 401K plan with an employer match
• Paid time off
• Employee Assistance Program