IT Administrative Assistant

Hunter Super Techs - TurnPoint; Murray (UT); On-site; USD 51,577,000 - 60,174,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Sizzling Platter in Murray, UT is seeking an Administrative Assistant for the IT Department to triage help desk requests, manage tickets, and coordinate IT projects.

This in-person role requires strong communication, organization, and familiarity with Office 365, Active Directory, Azure, and related IT systems. Training is provided and the team collaborates across departments.

Qualifications

• Typing speed of 45 WPM or faster.
• Ability to work in a fast-paced office environment.
• Proficiency with Microsoft Office products and Windows OS.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational abilities.
• Bilingual English/Spanish is a plus.
• Experience with Azure and Active Directory is advantageous.

Responsibilities

• Administrate Help Desk requests and assign tickets to IT staff.
• Create and manage user accounts in Active Directory and Office 365.
• Assist project manager with admin tasks and coordination of workload.
• Coordinate inventory lifecycle and track hardware assets.
• Support onboarding and cross-department collaboration; document SOPs.
• Maintain filing and documentation systems; assist with special events.

Skills

Typing 45 WPM

Fast-paced environment

Microsoft Office

Microsoft Windows

Excellent communication

Detail-oriented

Multitasking

Written and verbal communication

Organizational skills

Bilingual English/Spanish (plus)

Azure

Active Directory

Tools

Office 365

Azure

Active Directory

Windows OS

Job description

Location: 348 E. Winchester St., Murray, UT, 84107 Administrative Assistant

ABOUT THE COMPANY

Sizzling Platter is a restaurant management group operating more than 900 restaurants across the United States and Mexico. Founded in 1963, we have grown into a strong restaurant platform focused on scaling leading brands in outstanding markets. Our Support Center is located in Murray, Utah, and supports more than 16,000 team members across Red Robin Gourmet Burgers, Sizzler Steakhouse, Dunkin’, Wingstop, Little Caesars, Jersey Mike’s Subs, Jamba, and Cinnabon.

JOB OBJECTIVE

The Administrative Assistant for the IT Department is the first touch point of contact for internal employees and external visitors to the Sizzling Platter Help Desk Team, the Physical Security Team, and the Data Security team. This role performs administrative tasks such as triaging and assigning incoming help desk requests, coordinating work assignment schedules, shipping and receiving equipment, assisting with project coordination, conducting meeting documentation, and cross-departmental collaboration. A successful candidate will be outgoing, organized, personable, detail-oriented, punctual, and willing to learn. Candidates should be prepared to learn to use common workplace software such as Microsoft Office, Customer Relationship Management systems, Help Desk Ticket Management systems, and Project Management systems.

KEY RESPONSIBILITIES

Help Desk Assistant

Administrate Help Desk requests, acting as first point of phone, email, and in-person contact for office and restaurant issues, creating and assigning trouble tickets to a team of help desk personnel, dispatching high-priority tickets, and managing technician schedules for optimal coverage. Create, manage, and/or delete user accounts in Active Directory, Office 365, and other software. Serve as a first point of contact for the IT department, fielding requests, dispatching technicians, and maintaining filing and documentation systems. Work with leadership to identify ticket trends and document new Standard Operating Procedures (SOPs) to streamline help desk operations.

Project Management Assistant

Assist the project manager with administrative tasks, basic technical configuration, and coordination of large volumes of workload. Coordinate logistics with shipping and receiving equipment, packing boxes, and arranging delivery locations.

Inventory Management

Coordinate with the Inventory Manager to track the lifecycle of hardware assets from procurement/shipping to decommissioning. Maintain the inventory supply room, logging equipment movement, arranging sale and disposal of old hardware, and routine cleaning and maintenance. Coordinate with the Inventory Manager to ship, receive, and track equipment.

General Office Administration

Assist the Corporate Receptionist with front desk coverage as needed. Assist with special events, promotions, activities, and employee incentive programs. Coordinate with Human Resources to assist with employee onboarding. Coordinate with other departments on projects and general workflow. Follow up with technicians on work assignments. Follow up with customers to ensure satisfactory customer service. Recommend new processes or procedures to improve operational performance. Complete other assignments as directed.

REQUIREMENTS

Able to type 45 WPM.

Ability to work in a fast-paced environment.

Experience with using Microsoft Office products.

Experience with Microsoft Windows.

Excellent communication skills.

Strong attention to detail.

Strong multitasking skills with the ability to triage competing priorities in a high-volume environment.

Strong written and verbal communication skills.

Strong organizational skills.

Able to lift 25 lbs.

Bilingual English/Spanish is a plus.

Experience with Azure and Active Directory is a plus.

BENEFITS

Sizzling Platter offers a comprehensive benefits package including:Medical/dental/vision insurance, life insurance, short and long term disability, paid vacation, paid holidays, and 401(k) Program.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Job Type

Full-time

Pay

$18.00 - $21.00 per hour

Schedule

This is a 100% in-person role at our support center in Murray, UT. Remote candidates will not be considered. Monday to Friday, 9:00 AM – 5:00 PM

Service Coordination

Serve as the central point of contact for the IT Department, dispatching high-priority tickets and managing technician schedules to ensure optimal coverage.

Access Management

Facilitate secure user onboarding/offboarding and credential management within Active Directory and O365.

Compliance Support

Assist the IT Compliance Manager with administrative audits and documentation to maintain PCI DSS standards across 600+ locations.

Asset Lifecycle

Coordinate with the Inventory Specialist to track the lifecycle of hardware assets from procurement/shipping to decommissioning.

Process Improvement

Work with leadership to identify ticket trends and document new Standard Operating Procedures (SOPs) to streamline help desk operations.