IT Administrative Assistant — Proactive Ops & Ticket Routing

Manufacturing Inc; Agawam (MA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Insurance

Professional Growth Opportunities

Bonus Potential

Stable Office Schedule

Job summary

A manufacturing company in Massachusetts is seeking a proactive Administrative Assistant for IT to manage operational tasks and act as a liaison between staff and the technical team. Candidates should be highly organized, proficient in Microsoft Excel, and possess strong communication skills. The role offers competitive pay at $18 - $20/hr and comprehensive benefits, ensuring a stable and supportive work environment. Ready to join a dynamic team? Apply today!

Qualifications

• Elite time-management skills and a 'zero-defect' mindset.
• Comfortable using Microsoft Excel for data entry and management.
• Understand basic tech terminology and adapt to new software.

Responsibilities

• Act as the first point of contact for IT requests.
• Maintain project management tools and track deadlines.
• Utilize Microsoft Excel to manage departmental data.

Skills

Highly Organized

Proficient in Microsoft Excel

Tech-Adjacent

Great Personality

Fast Learner

Reliable

Tools

Microsoft Excel

Smartsheet

Job description

We are seeking a highly organized and proactive Administrative Assistant- IT to serve as the operational backbone of our technology department. This isn't a role for a deep-level engineer; instead, we need a disciplined administrator who is tech-savvy, thrives on a clean to-do list, and truly enjoys people. In this role, you will be the primary liaison between our staff and the technical team, ensuring that no request is overlooked and every project stays on schedule.

What's In It For You

• Competitive Pay: Start at $18 - $20/hr, with final compensation determined by your unique experience, education, and certifications.
• Comprehensive Benefits: Access to premium health insurance (medical, dental, and vision) from day one.
• Professional Growth: We provide access to training and development to help you expand your professional certifications and IT knowledge.
• Bonus Potential: Eligibility for our incentive recognition bonus program based on performance.
• Stable Environment: A consistent 9-5, onsite office schedule that respects your work-life balance.
• Impactful Work: Be the "eyes and ears" of a high-performing department where your organization directly affects the company's success.

Responsibilities Include

As our Administrative Assistant- IT, you will handle the following key functions:

• Ticket Routing & Triage: Act as the first point of contact for all IT requests. You will review, prioritize, and route tickets to ensure the right experts are on the job.
• Administrative Tracking: Maintain our project management tools (Smartsheet) daily, tracking deadlines, milestones, and resource updates.
• Microsoft Excel Management: Utilize Microsoft Excel to organize data, track assets, and manage departmental spreadsheets with high accuracy.
• Continuous Reporting: Provide proactive status updates to the IT Manager, ensuring full visibility into the department's workflow.
• Documentation: Collaborate with the team to draft simple, user-friendly "How-To" guides for non-technical staff.
• Meeting Support: Attend Scrum and team meetings to capture updates, document action items, and ensure rigorous follow-up.
• End-User Follow-Up: Be the friendly face of IT by checking back with staff to ensure their issues were resolved to their satisfaction.

Skills & Qualifications

We are looking for an Administrative Assistant- IT who meets the following criteria:

• Highly Organized: You possess elite time-management skills and a "zero-defect" mindset—nothing slips through the cracks.
• Proficient in Microsoft Excel: You are comfortable using Microsoft Excel for data entry, basic formulas, and list management.
• Tech-Adjacent: You understand basic tech terminology and aren't intimidated by new software. You don't need to be a coder, but you must speak the language.
• Great Personality: You are approachable, professional, and able to communicate clearly with both technical engineers and general office personnel.
• Fast Learner: While Smartsheet experience is a plus, we are happy to train a candidate who has the right aptitude and "high-performance grit."
• Reliable: You are looking for a stable, onsite role where consistency and presence are valued.

Competitive Pay: Compensation is determined by candidate experience, education, certifications, and specific job-related skills. $18 - $20/hr

Comprehensive Benefits: Includes premium health insurance (medical, dental, vision) and eligibility for an incentive recognition bonus program. Access to training and development to expand your professional certifications.

Apply Today! Ready to take the next step in your career? Join a team that values technical expertise and high-performance grit!

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.