IT Admin

Zeitview, Inc.; Boston (MA); Remote; USD 90,000 - 120,000; Full time

Job summary

Zeitview, Inc. is seeking a mid-level IT Engineer to join their Corporate IT team. This fully remote role supports a distributed, US-based workforce and focuses on core systems, identity, endpoint management, and security.

The candidate will work with IT leadership on tool rollouts, security hardening, and onboarding/offboarding automation, while mentoring junior staff and improving cross-time-zone collaboration.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field or hands-on equivalent.
• 3–5+ years in IT engineering, systems administration, or related role.
• Experience administering identity/SaaS platforms (Okta, Google Workspace, M365, MDM).
• Experience with cloud infrastructure (AWS, Azure, or GCP) and remote work environments.

Responsibilities

• Own core systems, infrastructure and security for a remote-first company.
• Mentor junior IT staff and partner with IT leadership on projects.
• Design, deploy, and maintain cloud-based services for remote workforce.
• Respond to complex issues and provide escalation support to helpdesk.

Skills

Remote communication

Scripting

Networking fundamentals

Independent work

Risk assessment

Education

Bachelors in IT/CS or related

Tools

Okta

Google Workspace

Microsoft 365

MDM (Jamf/Intune)

Job description

Zeitview is looking for a mid-level IT Engineer to join our Corporate IT team, working fully remote from anywhere in the US

• In this role, you’ll take ownership of core systems, infrastructure, and security work that keeps a distributed, remote-first company running smoothly, while also serving as an escalation point for the trickier issues our helpdesk can’t resolve on the first pass
• You’ll partner closely with IT leadership on projects — rolling out new tools, hardening our security posture, and improving how a globally distributed team gets support — and you’ll mentor junior IT staff along the way
• We’re looking for someone who can work independently, communicate clearly across time zones, and bring both hands‑on troubleshooting skill and sound judgment about risk and scale
• Own and administer core business systems — identity/SSO, endpoint management (MDM), Google Workspace or Microsoft 365, and other SaaS platforms used company‑wide
• Design, deploy, and maintain the systems and infrastructure that support a fully remote workforce, including cloud‑based directory services, VPN, and remote device management
• Serve as an escalation point for complex helpdesk and end‑user issues that junior IT staff can’t resolve, and provide guidance and mentorship to help them grow
• Manage IT security fundamentals: endpoint protection, access reviews, MFA/SSO enforcement, patch management, and response to security alerts, in partnership with the security team
• Administer and monitor cloud infrastructure supporting internal IT systems (AWS, Azure, or GCP), including backups, uptime monitoring, and basic cost hygiene
• Lead or contribute to IT projects end-to-end — tool migrations, onboarding/offboarding automation, new-hire hardware programs, and vendor evaluations — from scoping through rollout
• Build and maintain automation and scripting (e.g., PowerShell, Bash, Python) to reduce manual IT work and improve reliability of routine tasks
• Maintain clear, current documentation and runbooks for systems, processes, and incident response
• Ensure compliance with internal IT policies and support external audits (e.g., SOC 2) by maintaining evidence of controls and access
• Partner cross‑functionally with People, Security, and Engineering teams to support company‑wide technology needs across a distributed workforce

Working knowledge of at least one major cloud platform (AWS, Azure, or GCP) and general cloud security best practicesBachelor’s degree in IT, Computer Science, or a related field, or equivalent hands‑on experience. Relevant certifications (e.g., CompTIA Security+, Microsoft/Google admin certs, AWS/Azure fundamentals) are a plusProven ability to work independently and communicate proactively in a fully remote, asynchronous environment across time zonesSolid hands‑on experience administering identity and SaaS platforms (e.g., Okta, Google Workspace, Microsoft 365, MDM tools such as Jamf or Intune)Strong customer‑service orientation and the ability to explain technical concepts clearly to non‑technical colleagues3–5+ years of experience in IT engineering, systems administration, or a related infrastructure/support role, ideally supporting a remote or hybrid workforceScripting or automation experience (PowerShell, Bash, Python, or similar) to streamline repetitive IT tasksStrong networking fundamentals (TCP/IP, DNS, VPN, firewalls) and comfort troubleshooting connectivity issues for remote employeesPractical understanding of IT security fundamentals — access control, endpoint protection, vulnerability and patch management — and experience supporting compliance frameworks like SOC 2 is a plus