IT Account Manager

TimbukTech Inc; Washington; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement with company match

Paid time off

Job summary

TimbukTech in Washington is seeking an Account Manager to serve local small businesses, building strong relationships and delivering tailored IT strategies. You’ll collaborate with our tech team to translate client needs into actionable plans and quotes.

Ideal candidates have 2–5+ years in client management, strong communication, and a proactive, learning mindset. Local travel and on-site client visits are required to grow the business and support community clients.

Qualifications

• 2-5+ years in account management, client/relationship management, sales, or customer service.
• IT/MSP experience is a bonus but not required.
• CRM experience a plus.

Responsibilities

• Be the primary, go-to contact and voice for assigned local clients.
• Meet regularly (virtual and on-site) to discuss priorities and build tailored IT strategies.
• Lead quarterly reviews to assess progress and new needs.
• Collaborate with Sales Engineers and tech experts for complex questions.
• Present quotes and recommendations for hardware, software, security, and cloud.
• Visit clients in-person periodically to strengthen ties.
• Network at local events and Chamber meetings to grow connections.
• Track activities in the CRM to stay proactive.

Skills

Account management

Relationship management

Sales

Customer service

Tools

HaloPSA

HubSpot

Job description

Love building genuine, long-lasting relationships and helping small local businesses succeed?

At TimbukTech, we put the business first, technology second. Since 2004, we've helped small businesses in central Illinois (like manufacturers, local governments, and Main Street shops) thrive by aligning reliable IT with their real goals, not the other way around. Join our close-knit team in Washington and become the trusted advocate who gives owners time back in their day.

What You'll Do (A Typical Week Might Include…)

• Be the primary, go-to contact and "voice" for your assigned local clients, building strong rapport through daily communication and advocacy.
• Meet regularly (virtual and on-site) to discuss their business priorities, challenges, and wins, then create tailored IT strategies that support their success.
• Lead quarterly reviews with your clients to celebrate progress, identify new needs, and keep services aligned.
• Work hand-in-hand with our technical team (Sales Engineers and experts) for any deeper tech questions. We handle the heavy lifting so you focus on relationships.
• Present simple, accurate quotes/recommendations for hardware, software, security, cloud, etc., with full team support.
• Visit clients in-person periodically to strengthen ties and spot opportunities firsthand.
• Network at local events, Chamber meetings, and community spots to grow connections.
• Track everything in our CRM to stay proactive and organized.
• Collaborate with the team to deliver seamless support and improve how we serve clients.

Who We're Looking For

• 2-5+ years in account management, client/relationship management, sales, or customer service (IT/MSP experience a bonus, but not required).
• Basic comfort with technology (e.g., you understand hardware lifecycles, cloud basics, or cybersecurity at a high level. We'll train you on the rest!).
  Strong desire to help local small businesses succeed and grow.
• Excellent communication, positive attitude, and organization. You follow through reliably.
• Proactive and eager to learn/innovate once up to speed.
• CRM experience (HaloPSA, HubSpot, etc.) a plus.
• Must live in or very near Washington (local travel to clients required; valid driver's license assumed).
• No deep technical expertise needed. We provide training, resources, and backup from our tech team.

What You Get

• $60,000 base + quarterly bonuses with strong uncapped potential tied directly to your impact and goals.
• Full benefits: Medical, dental, vision, life insurance, retirement with company match.
• Generous PTO for real work-life balance.
• Professional development and on-the-job training.
• Supportive, community-focused culture where your ideas count.