IT Academic Operations Student Assistant

Lewis & Clark College; United States; On-site; USD 22,000 - 25,000; Part time

Job summary

Lewis & Clark College invites applications for a Federal Work Study IT support position. You will assist Academic Operations staff with classroom AV checks, maintenance, and ticketing to resolve issues, while maintaining clear documentation and delivering strong customer service.

The role emphasizes reliability and a willingness to learn, with shifts on weekdays 9am–5pm and some Saturdays, compensation at $16.80 per hour under the Work Study program.

Qualifications

• You should have a basic understanding of technology and a strong desire to learn more.
• You don’t need to be an AV nerd; training will be provided.
• We need responsible, hard workers who are self-motivated, reliable and punctual.

Responsibilities

• Perform checks of classroom AV systems and general classroom conditions.
• Assist Academic Operations staff with maintenance and projects.
• Answer classroom emergency trouble calls and update work orders in the IT ticketing system.
• Create and maintain documentation in Google and the IT Knowledge Base portfolio.
• Demonstrate excellent customer service to clients.

Skills

Basic tech understanding

Willing to learn

Self-motivated

Reliable

Punctual

Attention to detail

Trainable

Tools

Google Docs

IT Ticketing System

IT Knowledge Base

Job description

WHAT SHOULD I KNOW BEFORE I APPLY?

Welcome! We’re excited that you’re interested in applying for a position at Lewis & Clark College. Before you get started, here are a few important things to keep in mind: Returning Applicants: If you’ve previously been hired for a position at Lewis & Clark College, we’d love to see you back! Please close this window and log into your Workday account using your LC credentials. You can easily apply through the Talent and Performance icon on your home page. New Applicants: If you’re applying for the first time, we encourage you to prepare your resume and gather your I-9 documents in advance. This will help streamline your application and hiring process! For more information and resources, please visit our Student Employment Resources.

WHO WOULD I REPORT TO?

Patricia Palczewska

WHAT DEPARTMENT IS THIS IN?

5400 Federal Work Study, IT - Information Technology

WHEN DOES THIS POSITION BEGIN (AND END, IF APPLICABLE?

2026-10-05 - JOB PURPOSE: Assist Academic Operations staff Perform classroom audio-visual system checks and maintenance

PREREQUISITES FOR ELIGIBILITY

• You should have a basic understanding of technology and a strong desire to learn more. You don\'t need to be an AV nerd! We will train you in the specific skills you will need. We need responsible, hard workers who are self-motivated, reliable and punctual. Neatness and attention to detail are highly prized attributes.

DUTIES AND RESPONSIBILITIES:

• Perform checks of classroom AV systems as well as general classroom conditions and note any items needing attention
• Assist Academic Operations staff with maintenance and projects
• Answer classroom emergency trouble calls and enter/update relevant work orders in the IT ticketing system to keep track of classroom issues
• Create and maintain documentation in Google and the IT Knowledge Base portfolio
• Demonstrate excellent customer service to our clients

RESPONSIBILITY TO DIVERSITY

Ability to honor and work with all identities and individuals, particularly those who are underrepresented in the country and/or at Lewis & Clark College.

SCHEDULE:

• Shifts take place during weekdays between 9am - 5pm, with some availability on Saturdays.

RATE OF PAY:

$16.80 per hour

WORK STUDY REQUIREMENT:

Federal or Lewis & Clark Work Study required

For competencies, students in this position would gain experience in:

• Career & Self -Development
• Critical Thinking
• Professionalism
• Teamwork
• Technology

Experience Gained Within This Role Includes:

• Professionalism: Help you to become more proficient in customer service
• Technology: Computer troubleshooting, and software understanding.
• Communication: Help you to further develop strong interpersonal and communication skills while learning to work as part of a fun and cohesive team.

Lewis & Clark College adheres to a nondiscriminatory policy with respect to educational programs, activities, employment, and admission. We do not discriminate on the basis of actual or perceived race, color, sex, religion, age, marital status, national origin, the presence of any physical or sensory disability, veteran status, sexual orientation, gender identity, gender expression, or any other basis prohibited by applicable federal, state, and local laws. The Associate Vice President of Human Resources has been designated to handle inquiries regarding employment- and disability-related non-discrimination policies. Title IX inquiries may be directed to the Title IX coordinator or deputy Title IX coordinators. (https://www.lclark.edu/about/title_ix_compliance)

Reasonable Accommodation Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Eligibility to Work

In order to comply with US Homeland Security Department regulations, all employees must complete an I-9 form in Workday prior to or no later than the first day of work and bring originals (no photocopies) of their supporting documentation to Human Resources no later than the 3rd business day of employment. Failure to have a completed I-9 form on file with the College will result in immediate termination of employment.

At Lewis & Clark College, we’re excited to offer a variety of student positions tailored for our current students! Most of these opportunities are available exclusively to those with a Federal Work-Study (FWS) or Lewis & Clark Work-Study (LCWS) award included in their financial aid package. If you have an FWS award, you’re welcome to apply for any jobs posted. If you have an LCWS award, you can apply for both Lewis & Clark positions and non-work-study roles. For our non-work-study students, there are also great opportunities available—just look for the jobs that specify they don\'t require work-study eligibility.

Remember, all student positions require you to be currently enrolled, so make sure you check each posting for specific details! Student work not only helps you earn money but also equips you with valuable skills and experiences that can enhance your resume and support your future career goals. Whether you\'re gaining hands-on experience in your field of study or developing essential soft skills, these positions are stepping stones to your professional journey. If you’re interested in agency or off-campus work-study opportunities, those options are also available to eligible students. We can’t wait to see you thrive in these positions! We are located at 615 S. Palatine Hill Road, Portland, OR 97219.