Issue Resolution Specialist | Jira, Cross-Functional, Travel

Seeds Renewables; Troy (MI); On-site; USD 65,000 - 80,000; Full time

Job summary

Seeds Renewables in Troy, Michigan is seeking a Problem Resolution Coordinator to support the issue tracking and resolution activities. This position focuses on coordinating Change Requests and Problem Reports for software and system development, working closely with engineering teams.

The ideal candidate will have strong organizational skills, attention to detail, and proficiency in tools such as Jira and Microsoft Office. A willingness to travel to California for customer collaboration is also required.

Qualifications

• 3–5 years of relevant experience in software or system development.
• Willingness to travel to California as needed.

Responsibilities

• Coordinate and track software and system network-related issue tickets.
• Review incoming tickets for completeness and required information.
• Assign tickets based on analysis to global engineering team members.
• Support standardization of issue reporting processes.
• Follow up on ticket status and resolution.
• Communicate with customers regarding reported issues.
• Monitor issue aging and closure progress.
• Generate reports and metrics for issue tracking.
• Support project meetings with ticket summaries.
• Maintain accurate documentation in Jira.

Skills

Detail-oriented

Organizational skills

Written communication

Verbal communication

Proficiency with Jira

Proficiency with Microsoft Office

Tools

Jira

Microsoft Office

Job description

Seeds Renewables in Troy, Michigan is seeking a Problem Resolution Coordinator to support the issue tracking and resolution activities. This position focuses on coordinating Change Requests and Problem Reports for software and system development, working closely with engineering teams.

The ideal candidate will have strong organizational skills, attention to detail, and proficiency in tools such as Jira and Microsoft Office. A willingness to travel to California for customer collaboration is also required.