Problem Resolution Coordinator

EDAG; Rochester Hills (MI); On-site; USD 60,000 - 90,000; Part time

Job summary

EDAG is seeking a Problem Resolution Coordinator in the United States to coordinate and track software and system network-related issue tickets throughout the development process. You will review tickets for completeness, assign to the best engineering team member, and generate reports to support progress and decision-making.

You will also participate in meetings, help standardize reporting, and communicate with customers about issue status. Travel to California may be required as needed.

Qualifications

• Bachelor’s degree in Engineering or related field.
• 3–5 years of relevant experience.
• Generate reports and metrics including issue inflow, burndown, and status tracking.
• Support project meetings with issue tracking summaries and status updates.
• Knowledge of JIRA or Confluence.
• Ability and willingness to travel to California as needed to meet and collaborate with customer.
• English (C1-C2).

Responsibilities

• Coordinate and track software and system network-related issue tickets throughout the development process.
• Review incoming tickets for completeness, consistency, and required technical information.
• Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead the needed change estimation or problem investigation.
• Support standardization of issue reporting and tracking processes.
• Follow up with engineering teams and stakeholders regarding ticket status and resolution progress.
• Support communication and alignment with customers regarding reported issues and status updates.
• Monitor issue aging, priorities, and closure progress.

Skills

Ticket coordination

English proficiency

Communication

Travel flexibility

Education

Bachelor's degree in Engineering

Tools

JIRA

Confluence

Job description

WHO WE ARE

Working together, growing together, creating new things together: EDAG connects people and the future. Company and workforce share the same vision. With a familiar atmosphere and at the same time the potential of a global world-class development company. You‘ll go your own way in your career at a high level – nationally and internationally. Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR.

DESCRIPTION

• Coordinate and track software and system network-related issue tickets throughout the development process.
• Review incoming tickets for completeness, consistency, and required technical information.
• Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation.
• Support standardization of issue reporting and tracking processes.
• Follow up with engineering teams and stakeholders regarding ticket status and resolution progress.
• Support communication and alignment with customers regarding reported issues and status updates.
• Monitor issue aging, priorities, and closure progress.

REQUIREMENTS

• Bachelor’s degree inEngineering or related field.
• Approximately 3–5 years of relevant experience.
• Generate reports and metrics including issue inflow, burndown, and status tracking.
• Support project meetings with issue tracking summaries and status updates.
• Knowledge of JIRA or Confluence
• Ability and willingness to travel to California as needed to meet and collaborate with customer.
• English (C1-C2)
• Temporary contract MAKINGIMPOSSIBLE THINGS POSSIBLE WITH YOU