Issue Manager (Remote)

Lensa; Washington (District of Columbia); Remote; USD 66,000 - 106,000; Full time

Job summary

A leading company in healthcare is looking for an Issue Manager to join their remote team. The role involves analyzing and managing issues across all business segments, ensuring that resolutions are actively driven and tracked. Candidates should have a Bachelor's degree and experience in business analysis. This opportunity offers a competitive salary and a chance to make a difference in the health care industry.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2 years of experience in business analysis or process improvement.
• Eligibility to work in the U.S. without visa sponsorship.

Responsibilities

• Facilitate development of remediation plans and drive issue resolution.
• Super user of issue management tool providing assistance and training.
• Conduct and document elicitation sessions using various techniques.

Skills

Excellent verbal and written communication skills

Demonstrated business process improvements experience

Education

Bachelor's degree in business or related area

HS diploma or GED

Tools

MS Word

Excel

Visio

Job description

2 days ago Be among the first 25 applicants

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Prime Therapeutics.

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Issue Manager (Remote)

Job Description

The Issue Management Analyst works as part of the Issue Management Team to analyze, track, manage, and drive resolution of issues and process improvement initiatives across all business segments.

Responsibilities

• Work with stakeholders to facilitate the development of remediation plans, drive issue resolution and manage tracking of issue related activities within the issue management tool
• Identify stakeholders of the work effort, how they are impacted, and what their needs and roles are to effectively engage in the effort
• Super user of issue management tool providing assistance and training for users across the organization
• Assess capability gaps, determine solution options and approach, and define solution scope
• Prepare for, conduct, and document elicitation sessions using a variety of techniques (Interviewing, requirements workshops, reviewing existing documentation, Observation, brainstorming, etc.)
• Assess the proposed solution for alignment to business needs, requirements, and impacts to operations, processes, technology, vendors, partners and clients
• Assess organizational readiness to make technical, operational and behavioral changes needed to make the effort a success, including assisting in implementation communications and training
• Other duties as assigned
  
  

Education & Experience

• Bachelor's degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
• 2 years of work experience in business analysis and/or process improvement
• Must be eligible to work in the United States without need for work visa or residency sponsorship
  
  

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Additional Qualifications

• Excellent verbal and written communication skills
• Demonstrated experience in facilitating business process improvements
• Proficiency in basic office productivity software and tools (MS Word, Excel, Visio, etc.)
• Ability to manage several activities concurrently
• Drive to deliver results
• Demonstrated curiosity and quick learner
• Knowledge of business analysis tasks, activities, techniques, and requirements process
  
  

Preferred Qualifications

• PBM/health care experience
• Business unit/domain knowledge of business unit the position is supporting
• Experience managing issue resolution process
• Experience with administration of a web based tool
  
  

Physical Demands

• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  
  

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $66,000.00 - $106,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the "Benefits at a glance" button for more detail.

_Prime Therapeutics LLCis proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard torace, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. _

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLCis proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard torace, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email [e-mail].

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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