iSOC Level 3 Coordinator — Real-Time Security (Night Shift)

Interface Systems; St. Louis (MO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Shift hours 7pm-3:30am

Day 1 benefits

3 weeks vacation

10 days sick time

Referral bonuses

Training provided

On-site location

Job summary

Interface Systems in Missouri is seeking a Level 3 iSOC Coordinator to manage real-time security events with live audio and two-way video. You will verify alarms, coordinate responses, and communicate clearly with customers and emergency personnel during incidents.

This role emphasizes rapid decision-making, de-escalation, and precise documentation in a 24/7 operations center. Training is provided, with competitive pay ($22/hour) and full benefits from Day 1 plus vacation and sick time.

Qualifications

• High school diploma or GED required.
• Excellent communication and interpersonal skills.
• Experience in customer service or security preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Communicate with customers using two-way audio/video systems.
• Respond to alarms, verify via video, and notify emergency services as needed.
• Maintain accurate records and documentation of interactions.
• Generate detailed reports on alarm responses and life safety interventions.
• Handle incidents with de-escalation and rapid decision-making.

Skills

Excellent communication

Active listening

Interpersonal skills

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems in Missouri is seeking a Level 3 iSOC Coordinator to manage real-time security events with live audio and two-way video. You will verify alarms, coordinate responses, and communicate clearly with customers and emergency personnel during incidents.

This role emphasizes rapid decision-making, de-escalation, and precise documentation in a 24/7 operations center. Training is provided, with competitive pay ($22/hour) and full benefits from Day 1 plus vacation and sick time.