Islesboro Ferry Terminal Operations Supervisor

maine; Islesboro (ME); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation leave

Health insurance

Dental insurance

Retirement plan

Job summary

Maine Department of Transportation is seeking a supervisor for the Maine State Ferry Service located on Islesboro, ME. The role oversees ferry terminal operations, ticket sales, reservations, and fee collections while managing customer relations and supporting security duties.

The successful candidate will oversee staff on Islesboro, maintain daily operations, and ensure service quality. A Class B license and TWIC card may be required, with questions directed to the HR contact.

Qualifications

• 4 years of experience, education, and/or training in complex office support work and providing customer service to the public and managing customer relations including 1 year of supervisory experience.
• Possession of a valid Class B Maine Motor Vehicle Operator's License may be required.
• Current TWIC Card - Transportation Worker Identification Credential Card (issued by TSA) is required.

Responsibilities

• Oversee terminal operations, including ticket sales, reservations, and fee collections.
• Manage customer relations and act as Alternate Facility Security Officer when needed.
• Supervise ticket agents engaged in support services.
• Work is performed under limited supervision and requires coordination for Islesboro island operations.

Skills

Supervisory experience

Customer service

Tools

TWIC Card

Class B License

Job description

Maine Department of Transportation is seeking a supervisor for the Maine State Ferry Service located on Islesboro, ME. The role oversees ferry terminal operations, ticket sales, reservations, and fee collections while managing customer relations and supporting security duties.

The successful candidate will oversee staff on Islesboro, maintain daily operations, and ensure service quality. A Class B license and TWIC card may be required, with questions directed to the HR contact.