Ferry Terminal Facility Supervisor

maine; Islesboro (ME); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation leave

Health insurance

Dental insurance

Retirement plan

Job summary

Maine Department of Transportation is seeking a supervisor for the Maine State Ferry Service located on Islesboro, ME. The role oversees ferry terminal operations, ticket sales, reservations, and fee collections while managing customer relations and supporting security duties.

The successful candidate will oversee staff on Islesboro, maintain daily operations, and ensure service quality. A Class B license and TWIC card may be required, with questions directed to the HR contact.

Qualifications

• 4 years of experience, education, and/or training in complex office support work and providing customer service to the public and managing customer relations including 1 year of supervisory experience.
• Possession of a valid Class B Maine Motor Vehicle Operator's License may be required.
• Current TWIC Card - Transportation Worker Identification Credential Card (issued by TSA) is required.

Responsibilities

• Oversee terminal operations, including ticket sales, reservations, and fee collections.
• Manage customer relations and act as Alternate Facility Security Officer when needed.
• Supervise ticket agents engaged in support services.
• Work is performed under limited supervision and requires coordination for Islesboro island operations.

Skills

Supervisory experience

Customer service

Tools

TWIC Card

Class B License

Job description

Maine Department of Transportation

Salary : New employees will start at $26.69 per hour (Step 7)

To view the full salary range of this position, click here.

Office/Bureau : Maine State Ferry Service

Location : Isleboro, ME

Opening Date : September 8, 2026

Closing Date: September 22, 2026

This position is located on Islesboro Island. The Maine State Ferry Service offers transportation to and from several of Maine's island communities.

This is administrative work of a supervisory nature in overseeing, monitoring, and coordinating the provision of operational support services for the Maine State Ferry Service (MSFS) facility including ferry terminal loading dock. Work includes overseeing terminal operations, including ticket sales, reservations, and fee collections; managing customer relations; and performing the duties and responsibilities of the Alternate Facility Security Officer. Supervision is exercised over ticket agents engaged in support services. Work is performed under limited supervision.

The successful candidate would be able to start and end their day on the island of Islesboro without the use of the Maine State Ferry Service.

To be minimally qualified for this position candidates must provide evidence of the following experience:

• 4 years of experience, education, and/or training in complex office support work and providing customer service to the public and managing customer relations including 1 year of supervisory experience.

(Some positions may require possession of a valid Class B Maine Motor Vehicle Operator's License)

Required to have a current TWIC Card - Transportation Worker Identification Credential Card. Card provided by TSA -Transportation Security Administration.

If you have general questions, please contact Maine State Ferry Service Human Resources Specialist Erica Cyr at 207-441-4741 or via email at [e-mail]

Why join our team?

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.


• Wellness - We care about you and your family's wellbeing, offering 12 days of sick leave annually to help you stay healthy.


• Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($12,213.60-$13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.


• Health Insurance Premium Credit - Participation decreases employee-only premiums by up to 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .


• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).


• Retirement Plan - The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).


• State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .


• Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or menta