Operations Leader for Contracted Services & Clients

Aramark; Jacksonville (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

Aramark seeks a General Manager to plan, manage, and guide multiple contracted services for a client generating significant revenue. The role emphasizes leadership of operations, budget oversight, and strong client relations across food service, facility support, and more.

Candidates should have a background in hospitality or facilities management, with proven ability to lead other managers, optimize contracts, and drive service improvements while ensuring safety and compliance.

Qualifications

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• Ability to focus on client and customer services, entrepreneurship and building and growing a strong business.
• Savvy interpersonal skills to communicate with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Leadership

Budget management

Contractual understanding

Client relationship building

Financial analysis

Operations management

Team development

Safety/compliance

Education

Bachelor's degree (Food Service/Hospitality/Facilities/Business Management)

Job description

Aramark seeks a General Manager to plan, manage, and guide multiple contracted services for a client generating significant revenue. The role emphasizes leadership of operations, budget oversight, and strong client relations across food service, facility support, and more.

Candidates should have a background in hospitality or facilities management, with proven ability to lead other managers, optimize contracts, and drive service improvements while ensuring safety and compliance.